Customer Account Manager

Customer Success Brighton, United Kingdom


Want to kick off an exciting career with a fast-growing cloud technology business in a complicated, exciting and high growth area of regulatory compliance? We are looking for a Customer Account Manager to join our EMEA Loyalty team to make an outstanding contribution to the growth of our regional sales capability.

Operating as part of a passionate and successful team, our Customer Account Managers are responsible for upselling and cross-selling Avalara's complete range of Tax Technology solutions and services , primarily to our customers in the EMEA region, and working with our Customer Success Team to gain intimate knowledge or our customers business and deliver a best in class experience.

Job Duties:


  • Establish and grow professional working relationship and network with day-to-day users up to the executive level

  • Execute campaigns and use networking opportunities and technologies to drive lead generation with existing ecommerce, retail, software projects requiring tax or cross-border compliance solutions

  • Manage a pipeline of cross-on and up sell opportunities within a set of existing accounts and deliver results against a quota

  • Provide timely forecasts and risk analysis to direct manager as well as track customer and partner interaction, leveraging Salesforce

  • Consistently achieve and exceed monthly booking goals through self-motivation, goal setting and solution driven approaches to problem solving

  • Use superior interpersonal, presentation and communication skills for sales calls, product presentations, webinars and face-to-face meetings as well as hosting demonstrations and partner webinars

  • Present a professional image via communication skills, both proactively and when under duress.

  • Create a win-win environment for the client and Avalara by professionally and ethically negotiating issues related to contracts, pricing and service fees.

  • Work in a team environment with a Customer Success Manager to promote client retention and satisfaction

  • Mentors/coaches Customer Account Managers

  • Qualifications


  • Proven experience in an existing business, quota-carrying sales role

  • 5+ years' experience in B2B selling of managed services, SaaS software or VAT related services, preferably to tax, finance, IT or business owners at a senior level

  • Experience being held to and motivated by metrics

  • Excellent written/verbal communication skills both internally and externally

  • Ability to multi-task, prioritise and manage time effectively

  • Strong problem-solving skills

  • Strategic account planning discipline

  • High energy and positive attitude

  • Comfortable working in a fast-paced and dynamic environment

  • Curious, ambitious and achievement oriented

  • Persistent and positive by nature

  • Strong desire to continue a career in software and technology

  • Self-starter with ability to take initiative

  • Specialised knowledge of the retail, software, logistics, finance, accounting or tax industry, would be a distinct advantage

  • Formal sales training would be an advantage

  • At least one second European language (Dutch, German, French, Scandinavian or Italian), spoken and written at business level is a distinct benefit

  • A relevant bachelor's degree is strongly preferred.

  • Solid knowledge of desktop productivity tools and experience using CRM systems (e.g. salesforce.com).

  • About Avalara:

    We're building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there's an accompanying unique and nuanced tax compliance calculation.

    The logic behind calculating taxes — the rules, rates, and boundaries — is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

    Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That's a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone.

    That's why we're growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Belgium, Brazil, Canada, India, and the U.K.

    Equal Opportunities: 

    Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

    Reasonable Accommodation:

    Avalara is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow this process outlined when applying for a position: Please provide your name and contact information to our recruitment team at [email protected]

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    Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.