Director, Financial Operations

Finance Seattle, Washington


Job Duties:

Order Administration:

  • Provide leadership and direction to the Order Administration team
  • Resolve issues that prevent orders from being processed
  • Document order administration policies, procedures, and controls
  • Ensure that order administration policies, procedures, and controls are consistently enforced
  • Define procedures for making exceptions to established order administration policies and procedures
  • Respond to order inquiries from external and internal constituents
  • Perform reviews and complete other month-end activities related to order administration
  • Implement quality assurance measures to detect potential order entry errors
  • Make changes to the order entry process designed to strengthen internal controls
  • Develop order administration processes for new products and business activities
  • Identify opportunities to improve the accuracy and efficiency of the CRM system – Salesforce
  • Validate the integrity of sales order (bookings) data and make corrections, as necessary
Billing:
  • Provide leadership and direction to the Billing team
  • Ensure that customers receive accurate and timely invoices
  • Design, implement, and enforce consistent billing processes and procedures
  • Maintain the accuracy and integrity of the billing system
  • Respond to customers inquiries and resolve billing issues in a timely manner
  • Oversee the timely completion of month-end close activities related to billing
  • Identify and implement changes that increase productivity, reduce errors, and/or strengthen internal controls
  • Implement quality assurance measures that reduce billing errors
  • Document billing procedures and controls
  • Collaborate with other departments to develop billing processes for new products and business activities, including acquired businesses
  • Prepare operational reports and analyses
Collections:
  • Provide leadership and direction to the Collections team
  • Oversee the collections process, including the resolution of disputes and other issues that prevent or delay customer payments
  • Make recommendations to establish or improve collections policies, processes and procedures with an emphasis on increasing accounts receivable turnover
  • Actively engage in collection efforts with high risk accounts
  • Keep internal stakeholders informed about collection activities, including holding regular meetings with senior management in Finance and Sales to review delinquent accounts
  • Provide direction and authorization for payment plans, account suspensions, and account cancellations
  • Review and approve customer refund requests and account write-offs
  • Participate and provide input during month-end reviews to assess the collectability of accounts for revenue recognition purposes
  • Ensure that all collections policies and procedures are documented and reviewed at least annually
  • Accounts Receivable
  • Provide leadership and direction to the Accounts Receivable team
  • Implement cost effective payment processing solutions
  • Manage the daily processing and application payments, including ACH, credit card, and eChecks
  • Provide authorization for customer refunds
  • Document accounts receivable procedures and controls
  • Identify and implement changes that increase productivity, reduce errors, and/or strengthen internal controls
Required Qualifications and Education:

  • 10+ years of experience in a lead billing role for a company with annual revenues of at least $100 million – experience with SaaS, subscription, or other recurring revenue businesses desirable
  • Thorough understanding of order processing, billing, collection, and cash application procedures – ideally in a high-volume environment
  • Proven ability to integrate quality assurance measures into financial operations
  • Hands-on experience with at least one major billing or ERP system – preferably NetSuite or Zuora
  • Track record for meeting deadlines
  •  Familiarity with the application of internal controls in a financial operations context
  • Aptitude for identifying and implementing process improvements
  • Service oriented with a collaborative approach toward problem-solving
  • Proficient using Excel, Word and other Microsoft Office applications
  • Exceptional planning and organizational skills
  • Ability to communicate effectively both verbally and in written form
  • Bachelor’s degree in business administration or a related area 

About Avalara

Avalara helps businesses of all sizes achieve compliance with transaction taxes, including sales and use, VAT, excise, communications, and other tax types. The company delivers comprehensive, automated, cloud-based solutions designed to be fast, accurate, and easy to use. The Avalara Compliance Cloud® platform helps customers manage complicated and burdensome tax compliance obligations imposed by state, local, and other taxing authorities throughout the world.

Avalara offers more than 600 pre-built connectors into leading accounting, ERP, ecommerce and other business applications, making the integration of tax and compliance solutions easy for customers. Each year, the company processes billions of indirect tax transactions for customers and users, files more than a million tax returns, and manages millions of tax exemption certificates and other compliance documents.

Headquartered in Seattle, Avalara has offices across the U.S. and overseas in the U.K., Belgium, Brazil, and India. More information at www.avalara.com

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

Avalara is an Equal Opportunity Employer.  All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.



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