Sr. Technical Product Manager - Returns Platform Adoption

Product Management Seattle, Washington Durham, North Carolina


Duties/Responsibilities


  • Work with internal and external customers to understand their needs, and translate those into feature enhancements and new products
  • Articulate a clear and compelling product strategy and roadmap that synthesizes customer needs, market dynamics, and business requirements
  • Develop clear, detailed, and actionable product requirements
  • Serve as agile Product Owner to ensure engineering execution aligns with your roadmap
  • Build alignment and collaborate effectively with internal stakeholders to ensure a great end-to-end customer experience and effective customer-facing launches
  • Define metrics that measure the success of products, and use these metrics to drive business outcomes
  • Qualifications


  • At least 8 years of overall professional career experience.
  • 5+ years of experience as a SaaS Product Manager, leading products at multiple lifecycle stages; facing multiple business challenges such as high growth, quick time to market, qualify, and technology migrations; and serving customer bases that span small business owners, SMB, and enterprise and / or both mass-market and vertical niche offerings
  • Experience engaging with current and prospective customers to understand their needs, workflows, and context
  • Experience with agile development methodologies, the Product Owner role, and commonly used tools such as Jira, Confluence, etc.
  • Experience creating customer journey maps to define end-to-end customer experiences
  • Ability to deliver developer-ready requirements appropriate for the initiative at hand
  • Exceptional written and oral communication skills, with experience conducting small-group briefings and demos both internally and with customers
  • Team player able to drive results through influence and enthusiasm
  • Preferred Qualifications


  • Have a mix of startup and big company experience, and are familiar with the opportunities and challenges in a high-growth environment
  • Experience with tax automation products, ERP, eCommerce platforms, and other financial systems
  • Familiarity with accounting and transaction tax compliance concepts (i.e., sales tax returns)
  • Experience managing APIs as a product (i.e., terminology, technology, and technical demos)
  • Education


  • Bachelor's Degree in a relevant field (accounting, business, or computer science)
  • MBA or advanced degree in a relevant field preferred
  • Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.