Site Reliability Engineer (SRE)

Engineering Brighton, United Kingdom Remote, United Kingdom

We are seeking a highly motivated Site Reliability Engineer  (SRE) to join our global team.

In support of the Avalara SaaS suite of services, the Site Reliability Engineer (SRE) is responsible for the security, reliability, and efficiency of our production systems.

As part of the Engineering Operations Centre team you will be responsible for maintaining service uptime in 24 x 7 x 365 environment to meet and exceed client expectations.

The SRE will enhance monitors, troubleshoot Windows and Linux applications, create AWS infrastructure, write tools & automation, and impact the design of the future platform architecture.

The team also develops and improves core processes such as Incident Management and Ticket Triage.

Additionally, the SRE develops support plans for all applications and adheres to those plans to provide to meet platform SLAs. 

The Avalara product suite is a mix of Linux/Windows/SQL/MongoDB environments with a wide variety of open-source applications.

The role supports multiple projects and requires interactions and partnerships with engineering teams.

The team works with personnel from multiple business locations, skill sets, and backgrounds.

This position requires strong communication skills, excellent troubleshooting, a solid technical foundation, an analytical mind set and high attention to detail.

Essential Operational Engineering Skills: 

  • Scripting skills in Powershell, Python or Perl and a history of automating workloads
  • Ability to monitor dashboards with high attention to detail and ability to identify deviations of nominal operations
  • Ability to troubleshoot in real time in a highly technical and highly visible capacity
  • Recommend application changes to improve application performance and or stability
  • Work with internal teams to build and maintain our logging/real-time monitors
  • Cloud Services experience and skills with AWS
  • Experienced in troubleshooting applications running on a Linux, Windows .NET stack using IIS or experienced in the LAMP stack
  •  High aptitude to learn technology on the job and through formal training

Other Duties and Skills: 

  • Ability to work independently and as a team player
  • Review existing processes and recommend changes or institute new processes as necessary, including the areas of monitoring, upgrades, and tuning
  • Author high-quality project documentation. This includes architecture designs, implementation plans, design documents and process workflows
  • Occasional work on weekends and holidays as required (As part of a rotating shift pattern). Core working hours are 09:00-18:00 (GMT).  

Technical Qualifications:

BSc in Computer Science (or equivalent) with 2-5 years of relevant work experience 

At least 2 years’ experience in a SaaS operating environment

Expertise and mind set to work in a high availability operating environment (This includes an understanding of the mentality, processes, and tools)

Experience with production deployment, monitoring and operational support for enterprise-class applications

Working knowledge of Windows or Linux and the underlying components, virtual memory, system statistics, performance tuning, file systems and io

Experience with either .NET or Linux in AWS

Experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring

Experience working with load balanced high-traffic solutions/services

Experience in SQL and database services

Excellent verbal and written communication skills 

Technologies you are likely to be working with: AWS, GitHub, Atlassian suite, Powershell, Python, Terraform & HashiCorp suite, Jenkins, C#, Git, SignalFX/Grafana/Datadog, Solarwinds, RabbitMQ, SQL, Linux, Docker and containerization technologies etc

Preferred Qualifications:

Can do attitude no problem is too big or too small. 

A desire to delight customers.

A systematic problem solver, with the ability to think outside the box.

Good data analysis skills to pick up trends before they become major problems.

Previous experience as an enterprise-class Site Reliability Engineer

A strong mix of Software Engineer and Operation Support skills.                                                    

Eager to learn new technologies and programming languages

About Avalara:

We're building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there's an accompanying unique and nuanced tax compliance calculation.

The logic behind calculating taxes — the rules, rates, and boundaries — is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds. That's a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone.

That's why we're growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and in Canada, UK, Europe, South America and India.

Equal Opportunities:

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, or any other factor protected by law.

Reasonable Accommodation:

Avalara is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow this process outlined when applying for a position: Please provide your name and contact information to our recruitment team at [email protected]



Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.