Client Systems Engineer - JAMF (R3922)

Information Technology Seattle, Washington Remote, United States


Avalara, Inc., (www.Avalara.com), is the leading provider of cloud-based software that delivers a broad array of compliance solutions related to sales tax and other transactional taxes.

What is it like to work at Avalara? Come find out! We are committed to the following success traits that embody our culture and how we work together to accomplish great things: Fun. Passion. Adaptability. Urgency. Simplicity. Curiosity. Humility. Ownership. Optimism.

We are building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation.

We are seeking a highly motivated, experienced Client Systems Engineer to join our team.

About the Team:

The Client Systems Engineer is a member of our Client Engineering team in IT. Our team leverages technology to establish scalable solutions that enable our employees to operate efficiently. This role is critical to our success in the scoping, planning, and developing of hardware and software solutions that help to enable Avalara's client technology infrastructure. We partner with the business and own our platform of internal tools throughout their lifecycle -- intake, prioritization, procurement, implementation, support, and retirement. In this position, you will be asked to manage technical initiatives, provide Tier III support for the Service Desk, as well as overall support for Avalara corporate systems. You will partner closely with our Security and Global Service Desk teams to enforce established procedures and even develop/suggest new processes or operating procedures.

Attractions of the Job:

The Client Systems Engineer role is perfect for a motivated technologist with administrator level skills to architect and deliver technology to the Avalara workforce. You will be asked to create, troubleshoot, and document technical interactions between employee endpoints and Avalara infrastructure systems. Client Systems Engineers are also encouraged to have or develop automation skills as they relate to these technologies and processes.

Primary Responsibilities:


  • Drive initiatives that will advance the employee experience and help scale our internal processes
  • Provide system support and process documentation for new technology solutions
  • Maintain up-to-date configuration and documentation for assigned systems
  • Overall process and technology ownership for enterprise client management systems (JAMF)
  • Evaluate industry leading standards for related systems and processes
  • Partner with Service Management team to automate common employee workflows (pw reset, etc.)
  • Develop and maintains common scripting tools and processes
  • Adhere to endpoint security policies and partners with Security to meet risk and compliance requirements
  • Ensure client technology programs are supportable, scalable, and adhere to corporate security policies
  • Continuous vulnerability management that includes scanning and remediation of employee endpoints
  • Provide advanced support for client-related systems, serves as escalation point for the Service Desk
  • Ensure root cause of problems is understood and addressed; verify fixes and obtain end user validation
  • Create KPIs, reports, metrics, and dashboards for endpoint software compliance including agent health, patching and vulnerability management processes

Knowledge, Skills and Abilities:


  • Advanced understanding and troubleshooting capabilities of Windows and/or Apple clients
  • Administrator-level knowledge of client management systems (JAMF)
  • Strong ability to effectively prioritize work, balancing daily support responsibilities with project/product driven roles and actions to automate/evolve the environment
  • Strong ability to troubleshoot a complex issue down to potential contributing components, identify root case if possible or gather supporting evidence for escalation
  • Act as the IT and Security champion with an emphasis on also being the voice of the end user.
  • Must be able to maintain a high level of confidentiality due to system access and issues of security

Qualifications:


  • Bachelor's degree in related field (or equivalent experience) required
  • Minimum of 5 years IT experience focused on client and endpoint management
  • Minimum of 5 years customer service experience, strong customer service skills
  • Demonstrable scripting and automation experience (preferred)
  • JAMF Pro 400 level course training (preferred)
  • ITIL Foundation Certification (preferred)

About Avalara

Avalara helps businesses of all sizes achieve compliance with transactional taxes, including VAT, sales and use, excise, communications, and other tax types. We deliver comprehensive, automated, cloud-based solutions that are fast, accurate, and easy to use.

Avalara offers hundreds of pre-built connectors into leading accounting, ERP, ecommerce and other business applications. Each year, the company processes billions of tax transactions for customers and users, files hundreds of thousands of tax compliance documents and tax returns and manages millions of exemption certificates and other compliance related documents.

Avalara's headquarters are in Seattle, WA and it has offices across the U.S. and in Brighton and London, England; Brussels, Belgium; and Pune, India. More information at: www.avalara.com

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.