Sr. ServiceNow Developer (R6431)

Information Technology Remote, United States

Our Employees:

What is it like to work at Avalara? Come find out! We are committed to the following success traits that embody our culture and how we work together to accomplish great things: Fun. Passion. Adaptability. Urgency. Simplicity. Curiosity. Humility. Ownership. Optimism.

We are building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation.

About the Team:

We are seeking a highly motivated, experienced Sr. Developer to join our ServiceNow team! The ServiceNow Developer is a key member of the team who will work closely with Program Managers, Business Systems Analysts, and key stakeholders to deliver solutions on the ServiceNow platform. In this role you should have broad experience across the ServiceNow platform and a strong understanding of the SN platform and development processes. As a Sr. Developer, you should have experience implementing and supporting a wide variety of SN products including CMDB, ITSM, ITAM, Flows, Safe Workplace, Employee Center Pro, IRM/GRC, SecOps, HRSD, etc. You will be delivering outcome-based solutions that enable our employees and business processes across the company.

Attractions of the Job:

This is an amazing opportunity to join a team that is implementing ServiceNow for the first time at Avalara. If you have a passion for ServiceNow and want to apply your knowledge and experience into a brand new ServiceNow implementation, come join us! The candidate will be responsible for ongoing enhancement and maintenance of the ServiceNow platform. You should have fluency in a wide variety of ServiceNow products that enable you to collaborate on solutions with the team, external partners, and key stakeholders.

ServiceNow is a fast paced and innovative platform for a Developer. This candidate should be comfortable working in unfamiliar or new areas of the platform, reading online documentation and ensuring your skills are evolving with Avalara's ServiceNow roadmap and vision.

Primary Responsibilities:

  • Utilize out-of-the-box or value-add administrative features to fulfill business requests and initiatives

  • Stay up to date on relevant industry trends and best practices and constantly exchange ideas

  • Partner with other developers to automate common employee workflows (pw reset, software requests, etc.)

  • Ability to evaluate, document and develop integrations with new or existing enterprise platforms

  • Ability to align our platform with best practices and new solutions released by ServiceNow

  • Contribute to the technical requirements surrounding complex business or process changes

  • Keep pace with your knowledge of changes coming from ServiceNow in their new releases

  • Provide innovative solutions and ideas for process or platform automation

Knowledge, Skills and Abilities:

  • Extensive development experience within ServiceNow

  • Strong knowledge of Agile development methodologies

  • Ability to communicate complex technical information to a variety of audiences (technical and non-technical)

  • Strong ability to effectively prioritize work, balancing support volume with project/product driven roles

  • Strong, decisive, and collaborative professional with a focus on continuous improvement

  • Ability to work independently and as part of a team


  • Bachelor's degree in related field (or equivalent experience) required

  • Minimum of 8 years IT experience

  • Minimum of 5 years of ServiceNow developer/admin experience

  • Advanced in JavaScript, Angular, PowerShell, MySQL, Web Services (REST/SOAP)

  • Certified ServiceNow Admin (preferred)

  • Certificated ServiceNow Application Developer (preferred)

  • ITIL Foundation Certification (preferred)

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.