Sr Curriculum Developer

Customer Support Remote, Texas Remote, United States Seattle, Washington


Mission / why the role exists

  • Improve scalability by documenting Avalara's property tax institutional knowledge to reduce resource dependencies needed for marketing, sales, onboarding, and product support efforts.

  • Improved customer satisfaction through a properly maintained help-center to allow for self-paced training and/or support versus needed to contact the support team.

  • Ability to leverage property tax documentation for other application initiatives.

Outcomes (3-8 specific objectives the person must achieve)

  • Develop Property Tax 101 Collateral

  • Help Train new employees, stakeholders, and clients

  • Learn & master property tax foundations

  • Develop Software Help Center Strategy

  • Create Help Center “Product Definition” with attention to Implementing best practices & methods for platform & content catalogue

  • Create process documentation for product teams to develop & maintain content

  • Create process documentation for stakeholders to gather feedback & improvement opportunities

  • Develop Training Curriculum for new / existing clients

  • Articles, Videos, tutorials based on learning methodology

  • Lead Software training sessions upon request

Competencies

  • Experience in designing, delivering, and managing SaaS training programs

  • Communication

  • Strategic thinking / prioritization

  • Teamwork: Partner well with GTM, Product teams, and clients

  • Ownership: Ability to own the help center “product” and team

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.