Solution Architect

Customer Success Pune, MH


Are you an experienced architect with a desire to apply your skills at global scale to support our Go Live team, within our Customer Success organization? Our team is looking for a passionate and purposeful candidate to join our team.

This position provides an opportunity to directly contribute to the growing success of Avalara's business. You, as an Architect at Avalara will be part of a dedicated architecture team leading and driving technology standards across the company in collaboration with various groups like Product Engineering / Security / Operations and IT. As part of the Go-Live Team, you'd focus on New Product Introductions, with enhanced focus on customer onboarding and strategic projects such as Instantaneous Go Live, ESB and Self-Serve

You'd create, execute, and document strategies for these and other products released by our Product team, and through mergers and acquisitions.

You will need to work with key stakeholders, senior management, project managers, and cross functionally with implementation consultants from the Implementation Services team to drive successful launches of new products.

Delivering on these areas of focus will help us create a material impact on the business, empower our teams to more effectively enable growth and consumption, and create even more value for customers.

Our team is seeking an experienced, results driven architect to lead the creation of programs to drive the adoption of changes that impact our NPI and Implementation Services team. The role will focus on the successful introduction of new products to the implementation teams at Avalara.

The role is highly collaborative, and you will be expected to create clarity in a complex organizational environment, generate energy through a bias towards action, and deliver results.

A successful candidate should be comfortable working within a highly volume, high results organization, demonstrate agility, exhibit solid organizational, communication, and presentation skills, and have a strong customer focus.

Responsibilities include:

· Serves as the technical leader for GL products and projects.

· Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution's feasibility and functionality.

· Provide hands-on, expert-level technical assistance to developers/consultants.

· Coach and mentor junior technical and functional team members.

· Ability to lead or participate in technical integration discussions and design workshops

· Ability to create high level architecture diagrams that you can relate to both technical and business minded individuals

· Act as the solution owner during the project, ensuring the projects scope and outcomes are on track

· Partner with stakeholders in the organization and subject matter experts to identify and prioritize across all Go live product domains. This includes influencing, as well as being influenced by stakeholders

· Define, execute, and document testing strategy, achieving results, in partnership with Product and consulting teams to ensure successful product launch

· Work with Product, and Implementation Services stakeholders to enable partnership throughout design, testing, and launch processes

· Manage programs with a ‘customed focus' mindset, being the ‘voice of the customer' for stakeholder teams during new product development, testing, and launch

· Participate in and sometimes drive regular cross functional syncs

· Document and share successful delivery practices

· Other tasks as assigned


The ideal candidate will:

· Minimum of a 4-year technical degree in Computer Science or related field.

· Requires at least 10+ years of relevant experience

· Have strong communication capabilities nurtured within a Customer Success/Support context

· Ability to work and create structure in complex and ambiguous situations and respond flexibly in time sensitive situations

· Knowledge and experience in SaaS business, Support Offerings, and Delivery methodologies

· Experience in at least 2 core languages such as C#, Java, NodeJS, Golang, API etc.

· Strong knowledge of architectural styles and design patterns

· Willingness to challenge the status-quo with the aptitude and tenacity to change it

· Proficiency in process improvement and passion for enhancing customer experience

· Impact, influence, and ability to deal with ambiguity.

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.