Sr. Technical Product Manager, Process Automation

Product Management Seattle, Washington Durham, North Carolina Remote, United States


Avalara, Inc., (www.Avalara.com), is the leading provider of cloud-based software that delivers a broad array of compliance solutions related to sales tax and other transactional taxes.

What is it like to work at Avalara? Come find out!  We are committed to the following success traits that embody our culture and how we work together to accomplish great things:  Fun. Passion. Adaptability. Urgency. Simplicity. Curiosity. Humility. Ownership. Optimism.

We are building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation.

We are seeking a highly motivated, experienced Sr. Technical Product Manager, Process Automation to join our team.

Position Summary:

As Sr. Technical Product Manager for Process Automation, you will collaborate with our global compliance, content research, and government relations teams to identify opportunities to automate our returns solutions. Key areas of focus will be on onboarding automation, as well as our universal filing and tax form catalog services that provide automation to help our business scale. You will be part of the global returns platform product team that is creating a platform of shared services to enable growth and scale through automation.

Duties / Responsibilities:

  • Work with internal and external customers to understand their needs, and translate those needs into feature enhancements and new products
  • Articulate a clear and compelling product strategy and roadmap that synthesizes customer needs, market dynamics, and business requirements
  • Develop clear, detailed, and actionable product requirements
  • Serve as agile Product Owner to ensure engineering execution aligns with your roadmap
  • Build alignment and collaborate effectively with internal stakeholders to ensure a great end-to-end customer experience and effective customer-facing launches
  • Define metrics that measure the success of products, and use these metrics to drive business outcomes

Qualifications:

  • At least 8 years overall professional career experience
  • 5+ years experience as a SaaS Product Manager, leading products at multiple lifecycle stages; facing multiple business challenges such as high growth, quick time to market, quality, and technology migrations; and serving customer bases that span small business owners, SMB, and enterprise and / or both mass-market and vertical niche offerings
  • Experience engaging with current and prospective customers to understand their needs, workflows, and context
  • Experience with agile development methodologies, the Product Owner role, and commonly used tools such as Jira, Confluence, etc.
  • Experience creating customer journey maps to define end-to-end customer experiences
  • Ability to deliver developer-ready requirements appropriate for the initiative at hand
  • Exceptional written and oral communication skills, with experience conducting small-group briefings and demos both internally and with customers
  • Team player able to drive results through influence and enthusiasm

Preferred Qualifications:

  • Have a mix of startup and big company experience, and are familiar with the opportunities and challenges in a high-growth environment
  • Experience with tax automation products, ERP, eCommerce platforms, and other financial systems
  • Familiarity with accounting and transaction tax compliance concepts (i.e., sales tax returns)
  • Experience with machine learning and robotic process automation

Education:

  • Bachelor's Degree in a relevant field (accounting, business, or computer science)
  • MBA or advanced degree in a relevant field preferred

About Avalara

Avalara helps businesses of all sizes achieve compliance with transactional taxes, including VAT, sales and use, excise, communications, and other tax types. We deliver comprehensive, automated, cloud-based solutions that are fast, accurate, and easy to use.

Avalara offers hundreds of pre-built connectors into leading accounting, ERP, ecommerce and other business applications. Each year, the company processes billions of tax transactions for customers and users, files hundreds of thousands of tax compliance documents and tax returns and manages millions of exemption certificates and other compliance related documents.

Avalara’s headquarters are in Seattle, WA and it has offices across the U.S. and in Brighton and London, England; Brussels, Belgium; and Pune, India. More information at: www.avalara.com

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.