Internal Communications Specialist

Marketing Durham, North Carolina Remote, North Carolina

The Internal Communication Specialist - Global Returns Services will be a driving force to create and manage a comprehensive global communications strategy for the Global Returns Services team. We are building a program to deliver informative communications and bolster employee engagement initiatives across our business. This team member will work with internal and external teams to help drive and support key communication initiatives that keep Avalarians informed, inspired and connected to our vision of being the global compliance platform.


  • Partner with leaders on developing an on-going communication strategy and implementing programs, processes and written communications targeted at our employee base

  • Help develop and manage content across a variety of tools - Keep it fresh & relevant (Intranet, wikis and shared calendars)

  • Support internal leadership team with ad hoc communications and change management strategies

  • Own quarterly All Hands meetings including coordinating messaging, themes and logistics

  • Contribute to writing, editing, and distribution of content across diverse channels including intranet, email, newsletters, social media, recruitment sites, live events, etc.

  • Collaborate with global partners across HR & corporate experience functions to support communications execution and assist with consistency and clarity of message

  • Partner w/ PR team on any external communication

  • Develop best practices for using internal communication tools and train leaders & team members on using tools effectively

Required Skills:

  • Bachelor's degree from an accredited college or university; 4+ years of professional work experience in internal or external communications

  • Strong technical skills for internal material development programs (MS PowerPoint, Google
    Documents, and others) and communications platforms (Slack, Zoom, Outlook, Confluence etc.)

  • Ability to work across multiple organizations and business units with a track record of using traditional and emerging communications tools and technologies

  • Executive presence, high level of professionalism, confidentiality and judgement

  • Extreme attention to detail, time management, organization skills.

  • Excellent planning, program management, prioritization, and presentation skills

  • Must have a positive and flexible attitude for working in a fast-paced environment and be able to build strong relationships across teams and levels

About Avalara


Avalara helps businesses of all sizes achieve compliance with transaction taxes, including sales and use, VAT, excise, communications, and other tax types. The company delivers comprehensive, automated, cloud-based solutions designed to be fast, accurate, and easy to use. The Avalara Compliance Cloud® platform helps customers manage complicated and burdensome tax compliance obligations imposed by state, local, and other taxing authorities throughout the world.


Avalara offers more than 600 pre-built connectors into leading accounting, ERP, ecommerce and other business applications, making the integration of tax and compliance solutions easy for customers. Each year, the company processes billions of indirect tax transactions for customers and users, files more than a million tax returns, and manages millions of tax exemption certificates and other compliance documents.


Headquartered in Seattle, Avalara has offices across the U.S. and overseas in the U.K., Belgium, Brazil, and India. More information at


The perks of working at Avalara go beyond amazing physical spaces and a Tiki Bar. We're committed to continued progress in diversity and inclusion. As an employee at Avalara, you'll have the opportunity to join resource groups focused on diversity of thought, engage with your local or global community about topics that matter to you and the organization and receive continued education around inclusion and development. As Avalara grows, so do the voices within it. It's time to hear your voice.

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.