Sr Systems Administrator

Information Technology Pune, MH

Job Duties

  • Act as a primary escalation point for Tier I\2 system administrators and engineers in remediating service requests and incidents, for both customers and internal operations
  • Primarily focus on assisting with the troubleshooting of various issues, service requests or incidents regarding networks, servers, end points, and user needs
  • Responsible for monitoring all networks, servers and building control systems
  • Act as first responder and POC to alerts and outages
  • Work closely with Infrastructure team in US based HQ as well as Service Desk techs
  • Manage and execute security policies and security updates
  • Act as POC for all local ISP, power, and IT related vendors
  • Install, configure and provide subject-matter expertise on the various systems and appliances
  • Put together project files in a timely manner and provide project management services when appropriate
  • Create and maintain detailed documentation
  • Participate in an on-call rotation with other members of Service Desk and Infra teams
  • Provide weekly metrics, updates and health reports to US HQ


  • 5 - 8 years of experience in technical support as a systems engineer
  • 5 - 8 years of experience in LAN/WAN/Internet services administration
  • 5 – 8 years of experience in end user support
  • Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
  • Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, VM, VDI, Intrusion Detection, and Anti-Virus
  • Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
  • Experience with encryption and authentication technologies required
  • Experience with Jira (or equivalent) ticketing system
  • Strong communication skills