Customer Account Manager

Sales Durham, North Carolina Seattle, Washington


As part of the customer loyalty team, the customer account manager (Emerging Team) is responsible for ensuring world-class customer experience, while also driving up-sell and add-on opportunities. The Emerging CAM maintains a large portfolio of customers. Account Managers must thrive on working in a fast-paced, exciting environment, creating value for the client and have strong account management, customer service, and sales skills. Flexibility, emotional intelligence, networking skills and a focus on results are among a Customer Account Manager's key assets along with the ability to identify business needs and sell sales and use tax solutions via exceptional communication skills.

Job Duties:


  • Establish a professional working relationship with day to day users up to the executive level - using multiple forms of communication
  • Manage a pipeline of renewal and up sell opportunities within a set of existing accounts and deliver results against a quota
  • Responsible for all phases of the renewal sales cycle
  • Provide timely forecasts and risk analysis to direct manager as well as track customer and partner interaction, leveraging Salesforce
  • Articulate and present the value delivered by Avalara products and services to various levels within an organization to ensure a renewal
  • Understand a clients' business environment and uncover their sales and use tax challenges to recommend additional products/services
  • Work in a team environment with a Customer Success Manager to ensure contracts are renewed
  • Create a win-win environment for the client and Avalara by professionally and ethically negotiating issues related to renewal contracts and pricing
  • Leverage the broader internal team and partner ecosystem to address client satisfaction issues
  • Present a professional image via communication skills, both proactively and when under duress
  • Build client references and uncover client success stories to share with the sales team

Required Experience:


  • Bachelor's degree (B.S. or B.A.) from an accredited college or university, or equivalent career experience
  • Minimum 3 years of sales, sales development, customer management, consulting or related experience
  • Strong communication, interpersonal, organizational and presentation skills.
  • Experience working with senior executive level personnel
  • Experience negotiating or facilitating resolution to customer problems
  • Efficient work habits that allow for a significant level of multi-tasking
  • Proven track record of achieving performance goals including quotas, revenue targets or other key performance indicators

About Avalara

We’re building cloud-based tax compliance solutions to handle every transaction in the world.

Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation.

The logic behind calculating taxes — the rules, rates, and boundaries — is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds.

That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast.

Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Belgium, Brazil, Canada, India, and the U.K.

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.