Developer Support Engineer

Customer Support Pune, MH


Job Summary

The Developer Support Engineer (DSE) is an articulate technical expert who uses a strong working knowledge of Avalara APIs to provide an unparalleled support experience for the Avalara developer community. The DSE acts as the authoritative support resource for Avalara partners and customers seeking assistance with API development inquiries. We are looking for candidates who enjoy solving problems alongside partners and customers, and have experience in at least one modern programming language. This is a collaborative role that requires close coordination with multiple Avalara teams, including Developer Experience, Platform Services, and Technical Support. Internally within Avalara, the DSE acts as an advocate for our developer community, ensuring that Avalara product and process enhancements incorporate the voice of our developers.

Job Duties


  • Attain expert-level proficiency in Avalara API platform services through hands-on training with Avalara engineering.
  • Empower Avalara partners and customers who submit API-related support requests with guidance rooted in issue replication, research, root cause analysis, and documentation.
  • Serve as a support resource for inquires internally escalated from the Avalara Developer Community forum.
  • Provide support directly to developers building Avalara integrations.
  • Communicate cordially and precisely with developers, and maintain accurate and timely records in our case tracking system.
  • Participate in meetings with program management teams, providing ticket disposition status and key themes.
  • Identify developer challenges and mitigate where applicable by providing awareness, training and tools.
  • Provide feedback to the Developer Experience team regarding enhancement requests for developer documentation.
  • Coordinate with the API Engineering team on bug fixes and enhancement requests that originate from our developers.
  • Work with customers/partners to understand how they are using Avalara services, and provide feedback to development teams.
  • Collaborate with internal stakeholders to drive timely customer/partner communication during critical events.
  • Drive projects that improve support-related processes connected to the Avalara developer support experience.
  • Qualifications


  • Minimum of 5 years' experience in a technical account management or software development role.
  • Bachelor's degree in Computer Science or related technical discipline, or equivalent experience.
  • Expert-level knowledge of RESTful web services and API standards.
  • Proficiency with Postman or equivalent API client.
  • An understanding of the fundamentals of data structures, algorithm design, and problem-solving.
  • Demonstrable familiarity with at least one language (C#, Java, C++).
  • Exposure to and comfort with networking concepts, APIs, and ERP and eCommerce platform workflows.
  • Optimistic, enthusiastic and self-motivated. An individual who thrives in a fast-paced, rapidly changing environment.
  • Preferred Qualifications


  • Technical troubleshooting experience in a partner-facing / customer-facing environment.
  • Technical experience with cloud-based FinTech software, particularly applications that involve tax / compliance.
  • Familiarity with .NET Core development.
  • Experience with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SageX, Salesforce, Magento, Shopify, or similar systems.
  • Experience in accounting and tax-related services, including the filing of returns, and assessment of and mitigation of risk around sales and local taxes (SALT).
  • Familiar with containerization technologies (Docker, Kubernetes, ECS).
  • Familiar with SQL and NoSQL databases (SQL Server, Postgres, MySQL, MongoDB, DynamoDB).
  • Exposure to Cloud technologies (AWS, Azure, Google Cloud).

  • About Avalara

    We're building cloud-based tax compliance solutions to handle every transaction in the world.

    Imagine every transaction you make — every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there's an accompanying unique and nuanced tax compliance calculation.

    The logic behind calculating taxes — the rules, rates, and boundaries — is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

    Avalara works with businesses of all sizes, all over the world — from corner stores to gigantic global retailers — to calculate tax accurately and automatically, at speeds measured in milliseconds.

    That's a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That's why we're growing fast.

    Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Belgium, Brazil, Canada, India, and the U.K.

    Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

    Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.