Onboarding Manager, Global Support

Training and Development Remote, United States


About the job: Help bring our organization to the next level. Work on a high-impact, high-visibility team to deliver value by enabling knowledge, skills, and behaviors that lead to customer satisfaction and growth. Be the standard for excellence in programmatic team education.

  • Design, develop, & deliver the new hire program for Global Support
  • Develop and execute a scalable new hire coaching and mentoring program
  • Coordinate with Global Support leadership to forecast and coordinate new hire activities
  • Benchmark and monitor new hire performance KPIs
  • Engage in ongoing learning to remain in sync with shifting changes of your supported organization
  • Ensure maximum shelf-life and reach for training artifacts by managing learning mode and content hosting strategically
  • Manage initiatives with excellence: plan, communicate, execute, report, and fold insights into future plans
  • In partnership with the Enablement Manager

  • evaluate and elevate new hire programs
  • design & develop independent curriculum paths to promote ongoing learning in the “Year 1 Experience”

About you:

You're an experienced and passionate educator. You have a gift for transferring functional knowledge and setting the tone for new team members. You simplify the complex and have high empathy for new team members that may be “drinking from the fire hose.” You're an excellent listener and communicator, driven to help teams succeed. You're authentic and transparent - and a natural collaborator, willing to work through challenges to find the best solution. You know what good looks like and are comfortable assessing to make informed tradeoffs and pragmatic decisions. You're humble, despite all that.

Required Qualifications:

Be prepared to share examples demonstrating these qualifications during the interview process. Preferred:
  • Degree in related field (or equivalent experience) plus at least 3 years of related experience
  • Experience delivering virtual and in-person training for service teams
  • Experience teaching/coaching/mentoring others to achieve shared success
  • Ability to build and deliver excellent presentation slides
  • Comprehensive organizational and logistics skills; experience managing branching activity calendars across multiple invite lists and time zones
  • Comfort communicating with and reporting to individuals at all levels within an organization
  • Ability to establish and scale onboarding programs

  • Ability to write articles, record and edit video, and author using standard content tools, plus CMS and LMS
  • Experience performing front-line customer service, technical support, or customer success roles or supporting Global Support in an enablement capacity within an enterprise organization
  • Proficiency using Salesforce, Microsoft suite and collaboration tools like Zoom, Slack, etc. and experience in ExecVision or similar Call Coaching platforms (plus) highly preferred

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.