Communication – As a Compliance Analyst, you are the first point of contact forclient interactions. In this role, you should expect to dedicate a portion of your day to fielding communication, both internal and external, regarding their clients' compliance services. To succeed, you must be comfortable taking ownership of your client roster's overall satisfaction and you must be empathetic to client needs. Compliance is complex, so your ability to set expectations and relay information in an easily understood manner is essential. This includes potential escalations where clear, timely communication is imperative
TasksYou will file license renewals according to internal deadlines; complete follow up with regulatory/government agencies on application status; manage and track all projects and licenses within our proprietary software; and utilize time tracking software to record work activity. Relationship management As a Compliance Analyst, you will understand client businesses through listening and collaboration. Each client varies in business needs, geographic reach and growth strategy, so being familiar with client nuances is essential.
TrainingAs a Compliance Analyst, you are the front line for ongoing education and training. For core clients, Compliance Analysts communicate new enhancements and drive adoption of existing technology to enable clients to self-serve where possible. Your understanding of client needs enables clients to get the full benefit of Avalara's expertise and software. For premium clients, you will partner with the Customer Success Manager to ensure the customer is aware of how our proprietary software can help them manage compliance for their business more efficiently. Promote positive relations and communications with coworkers, vendors, and clients following our Core Values
Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.