Sr. Manager, SRE (R6301)

Engineering Remote, United States


In support of the Avalara SaaS suite of services, the Senior Site Reliability Engineer is responsible for the security, reliability, and efficiency of our production systems. The team is responsible for maintaining service up-time in 24 x 7 environments, meeting client expectations of accessible data services, and analyzing the data in support of Tier1 client support tickets when requested.

The Senior SRE Manager in observability will enhance monitors, troubleshoot Windows and Linux applications, create multi-cloudAWS infrastructure, write tools & automation, and impact the design of the future platform architecture. Additionally, the Senior SRE Manager in observability develops support plans for all platform applications and adheres to those plans to meet the necessary level of production SLAs.

The Avalara product suite mixes Windows/SQL environments with many additional open-source applications present in a Linux environment. The platform role supports multiple projects and requires interactions and partnerships with teams and personnel from numerous business locations, skill sets, and backgrounds. The position requires strong communication skills and a solid foundation of technical skills, analytical abilities, and end-to-end troubleshooting techniques.

Essential Operational Engineering Skills:

Recommend application changes to improve application performance Experience maintaining AWS and/or GCP cloud infrastructure

Experience in Administration, Management, and Troubleshooting of Applications relied upon by multiple teams. With a preference for *nix based experience.

Other Duties:

Provide technical escalation and share in the on-call rotation

Work independently and as a team player, as required for the project at hand

Review existing processes and recommend changes or institute new processes as necessary, including the areas of monitoring, upgrades, tuning, reliability, scalability, etc.

Generate high-quality project documentation, such as architecture designs, implementation plans, design documents, test plans, etc.

Participate in on-call 24/7 rotation.

Manges multi-regional employees

Technical Qualifications:

At least 8+ years experience in a SAAS operating environment and a BS degree or equivalent experience.

Deep expertise in the mentality, processes, and tools needed to deliver five nines SLAs.

Strong working knowledge of Windows or Linux, their underlying components, system statistics, performance tuning, file systems, and io.

Experience with either .NET or Linux in AWS/GCP.

Solid scripting skills in Powershell, Python, Bash or Golang, or Perl and history of automating workloads

Experience with production deployment, monitoring, and operational support for enterprise-class applications

Experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring

Experience working with load-balanced high-traffic solutions/services.

Experience in SQL and database services

Good verbal and written communication skills

Technologies you will likely be working with: AWS, GCP, GitLab, Atlassian suite, Powershell, Python, Terraform & HashiCorp suite, Go, C#, Logentries, Cloudability, SQL, Linux, Docker and containerization technologies, etc.

Preferred Qualification:

Can-do attitude no problem is too big or too small.

A desire to delight customers.

A systematic problem solver with the ability to think outside the box.

Good data analysis skills to pick up trends before they become significant problems.

Previous experience as an enterprise-class Site Reliability Engineer

A strong mix of Software Engineer and Operation Support skills.

Eager to learn new technologies and programming languages

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.