Sr. Collections Specialist

Finance Seattle, Washington


This position can be remote within the United States*

Job Summary:

The Senior Collection Specialist will join Avalara's Finance department as a member of the Collections Team. This role is responsible for managing a revolving caseload of 150-200 Enterprise and Partner accounts. This position has a high degree of daily contact with customers, account executives, and managers via email and telephone. Responsible for suspension/cancellation of past due accounts and handling the highest number of escalated collection cases on the team.

Essential Duties and Responsibilities:

  • Performs collection calls and emails on delinquent accounts utilizing Sales Force cases and activity tracking domestically and internationally.
  • Develop positive working relationships and provides excellent customer service to external and internal customers
  • Escalates queries to sales to resolve disputed items on the customer ledger to ensure prompt payment
  • Maintains accurate documentation of customer contact and collection activity, including customer responses, on each account within Sales Force cases
  • Responsible for bringing account and customer concerns to the Senior Manager, Collections for prompt resolution
  • Confirms account information internally prior to initiating suspension/cancellation and 3rd party placement
  • Other duties as assigned

Qualifications:

  • 4+ years' experience working with corporate collection portfolios
  • Sharp attention to detail and accuracy
  • The ability to work as a team player in a positive and professional team environment
  • Intermediate knowledge of Excel
  • Sales Force, Zuora and NetSuite experience a plus
  • Able to work independently based on process and procedures of projects given

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.