Senior Product Manager - Onboarding Experience

Product Management Pune, MH


Job Summary

As Senior Product Manager - Onboarding Experience, you will be part of the Global UI product team. We are a team of product managers tasked with creating a simplified and unified experience for all Avalara customers across the world. You'll be responsible for improving how customers onboard onto our products, as well as how they manage and maintain their key settings over time.


What is it like to work at Avalara? Come find out! We are committed to the following success traits that embody our culture and how we work together to accomplish great things: Fun. Passion. Adaptability. Urgency. Simplicity. Curiosity. Humility. Ownership. Optimism.

As Senior Product Manager -- Unified Settings, you will be part of the Global UI product team. We are a team of product managers tasked with creating a simplified and unified experience for all Avalara customers across the world. You'll be responsible for improving how customers onboard onto our products, as well as how they manage and maintain their key settings over time.

Job Duties


  • Work with internal and external customers to acquire a deep understanding of their requirements & business needs (e.g. other PMs, operations, business development, sales, marketing & customer success teams)
  • Work with our Global UI product managers to take our vision, improve it, and make it a reality
  • Research and write clear product requirements, including user stories and user journey maps
  • Work with UX and engineering teams throughout the entire Agile development process
  • Conduct customer interviews and research to inform product decisions
  • Ensure committed product delivery timelines are achieved across the organization, including but not limited to engineering
  • Define and analyze metrics that inform product decisions and measure success
  • Work with other product managers and engineering teams to manage dependencies

Qualifications


  • 5+ years experience as a product manager for web & SaaS-based UI/UX
  • Product management experience with UI-heavy products and frontend development teams
  • Experience with Agile development methodologies and tool-chain (e.g. Jira)
  • Experience working for leading SaaS companies with a diverse customer base spanning small business owners, SMB, and enterprise
  • Demonstrated experience partnering with design teams on UI/UX
  • Ability to drive results through influence

Education

ยท Bachelor's Degree in a relevant field

Preferred Qualifications


  • Experience with making complex processes simple for customers
  • Experience with accounting and transaction tax compliance concepts (i.e., sales tax returns)
  • Experience with analytics platforms like PowerBI, FullStory, and Adobe Analytics

About Avalara

Avalara helps businesses of all sizes achieve compliance with transactional taxes, including VAT, sales and use, excise, communications, and other tax types. We deliver comprehensive, automated, cloud-based solutions that are fast, accurate, and easy to use.

Avalara offers hundreds of pre-built connectors into leading accounting, ERP, e-commerce and other business applications. Each year, the company processes billions of tax transactions for customers and users, files hundreds of thousands of tax compliance documents and tax returns, and manages millions of exemption certificates and other compliance related documents.

Avalara's headquarters are in Seattle, WA and it has offices across the U.S. and in Brighton and London, England; Brussels, Belgium; and Pune, India. More information at: www.avalara.com

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.