Senior Technical Program Manager - Partner Launch

Business Development Seattle, Washington Remote, Washington

Avalara's Partner Launch Team is looking for a Senior Technical Program Manager with exceptional problem-solving skills. The candidate has a background in technology, project management, documentation writing and is partner facing. This role directly impacts Avalara's ability to generate revenue. The ideal candidate is self-motived, tenacious, curious and able to create forward motion from ambiguity, this role will make an impact everyday on streamlining the partner experience while working with interesting, fun and dynamic people.

Job Duties:

  • Incubate SIG and new product/service releases creating repeatable integration solution designs and requirements

  • Create partner self service automation to accelerate the Avalara integration certification process

  • Work directly with Partners building integrations to Avalara's suite of products by providing: design/architecture review, best practices consultation, and issue resolution

  • Be the Voice of the Partner to Product Management, Tax Content, and Engineering teams, breaking down silos between support and service organizations through proactive, cross-functional collaboration to evolve process and practices to be scalable and repeatable

  • Conduct solution tests on partner integrations ensuring all requirements are completed and the integration functions properly

  • Verify and document all required evidence for certification is collected from the partner: Installation guide, User guide, Functionality checklist

  • Problem solve partner issues, think of ways to make the integration creation process faster and easier

  • Provide support for business development, partner management, and partner experience staff as an integration subject matter expert (SME)

  • Collaborate across teams to identify integration information needs

  • Create and streamline documentation to accelerate the integration build for the partner

Experience and Skills:

  • Bachelor degree

  • Five years of experience in the software/technology sector

  • Strong Application Programming Interface (API) skills, including Postman

  • Strong problem solving skills

  • Strong business acumen

  • Technical support skills

  • Technical writing, with a focus on user and installation process documentation

  • Project management

  • Strong communication skills, both verbal and written (phone and webinar)

  • Programming skills a plus: JSON/REST, Salesforce/APEX language, .Net

  • Self-motivated

  • Ability to execute against tight deadlines and drive multiple projects at once

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.