Senior UX Researcher
Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with software bots – digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience and more engaged employees. The company offers the industry leading web-based and cloud-native intelligent automation platform combining RPA, artificial intelligence, machine learning and analytics right out of the box, to help organizations rapidly start and scale their process automation journey. Its Bot Store is the world's first and largest marketplace with more than 850 pre-built, intelligent automation solutions. With a global network of 1,900 partners, Automation Anywhere has deployed over 2.1 million bots to support some of the world’s largest enterprises across all industries. For additional information, visit www.automationanywhere.com.
COME JOIN US
Do you want to change the world? Join us and shape how knowledge workers will adopt and leverage robotic process automation to transform life, business, and the global economy. At Automation Anywhere, we believe that people who have time to create, think, and discover build great companies. Our intelligent process robots transform the way businesses operate, delivering complex business and IT work across a range of processes including procure-to-play, quote-to-cash, HR administration, claims processing, and thousands of other front and back office processes.
HOW YOU WILL CONTRIBUTE
User Experience (UX) Researchers work to answer the most challenging questions in design. In this role, you will reveal what our users need from our products by conducting primary research, exploring the behaviors and motivations of our users, and working with teams of Designers, Product Managers, Engineers and others to develop new features.
Youʼll inspire change at all stages of product development by delivering oral, written and visual presentations about our findings. Most importantly, your job as a researcher is to help the UX team understand what would make a userʼs experiences feel more intuitive, accessible, and engaging. User experience (UX) is at the forefront of how we create intuitive, innovative, and beautiful products that empower our users. We strive to learn and understand our usersʼ needs, behaviors, and emotions to yield insights that inform product strategy and guide the design of the experiences we create.
WHAT YOU WILL DO
Conduct research on multiple aspects of products and experiences. Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, usage data, and online experiments (A/B testing). Work with team members to prioritize and conduct research opportunities in a fast-paced, rapidly changing environment. Understand and incorporate complex technical and business requirements into research. Advocate research findings to diverse audiences through written reports and in-person presentations.
6+ years experience as a user experience researcher. 2+ years of experience working with enterprise software applications.
Exceptional analytical skills to make sense of data from qualitative and quantitative research activities. Experience integrating user research into product designs and development practices, including agile environments. Demonstrated understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process. Effective interpersonal, communication, negotiation, and collaboration skills.
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.