Senior Manager -Cloud Ops

Product Development Bengaluru, Karnataka


Description

Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate business processes with intelligent software bots – AI-powered, digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience, and more engaged employees. The company offers the world's only cloud-native, web-based intelligent automation platform combining RPA, artificial intelligence, machine learning and analytics. Automation Anywhere has deployed nearly 3 million bots to support some of the world's largest enterprises across all industries in more than 90 countries. For more information about our portfolio, please visit us at www.automationanywhere.com.

Manager, Cloud Ops

This position reports directly to our Head of Cloud Operations and will work closely with engineering leadership to build out Cloudops as a coordinated function and company-wide organization.

Responsibilities:

· Focused on Incident Management & release management along with communication to internal and external stakeholders.

· Lead by example, mentor the team and establish credibility through quality technical execution.

· Be directly responsible for uptime.

· Own end-to-end availability and performance of key services and build automation to prevent problem recurrence. Automate response to all non-exceptional service conditions.

· Develop and foster a healthy and collaborative culture with other teams outside of Cloudops.

Requirements:

· 3-5 years management experience leading a Cloud Operations / Site Reliability / Production Engineering team working with globally distributed teams in a fast paced environment

· 3-5 years experience in running SaaS services in production

· Experience with communicating and presenting to all stakeholders

· Experience with Cloud Security compliance and audits

· Detail-oriented. The ideal candidate is one who naturally digs as deep as they need to understand the why


 Demonstrated understanding of:

o Cloud Services, such as Azure, AWS, or GCP

o Enterprise Architecture, Service Dependencies, and CMDB best practices

o Linux / Windows Server Platforms and Architecture

o Container orchestration such as Kubernetes

o Monitoring & logging tools such as Datadog, ELK, Splunk, etc



Additional Information

· Information Technology degree, or degree from a technical or engineering discipline

· Dynamic and fun, with a proven track record for innovation and thought leadership

· Proactive, outgoing approach towards introducing ideas and participating in the detailed technological discussion.

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.