Lead - SRE

Product Development Bengaluru, Karnataka


Description

Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate business processes with intelligent software bots – AI-powered, digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience, and more engaged employees. The company offers the world's only cloud-native, web-based intelligent automation platform combining RPA, artificial intelligence, machine learning and analytics. Automation Anywhere has deployed nearly 3 million bots to support some of the world's largest enterprises across all industries in more than 90 countries. For more information about our portfolio, please visit us at www.automationanywhere.com.

Job Description -


Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate business processes with intelligent software bots – AI-powered, digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, optimized customer experience, and more engaged employees. The company offers the world's only cloud-native, web-based intelligent automation platform combining RPA, artificial intelligence, machine learning and analytics. Automation Anywhere has deployed nearly 3 million bots to support some of the world's largest enterprises across all industries in more than 90 countries. For more information about our portfolio, please visit us at www.automationanywhere.com.

 

Overview -

The role would need someone that comes with industry expertise and add credibility to the Continuous Engineering team. The ideal candidate will partner with Development SMEs, Product Management, Customer Support and Field teams to execute a comprehensive strategy for key customer queries, defects and escalations. If you love problem-solving, play with the wide range of technologies, then you have found the right home. With a mastery of customer engagement and Industry Cloud Solutions this person has wide systems understanding and can work in breadth and depth of product challenges. We are looking for a hands-on lead  who can help with a holistic solution approach, leads analysis and identifies product issues, patterns and bottlenecks suggests workarounds, provide feedback to product development. You will work in a high-energy, fun and engaging work environment with talented colleagues from diverse backgrounds and experiences

 

Responsibilities

  • Improve reliability and quality of our product and take part in initiatives to reduce post release incidents, queries
  • Monitor areas in the product that needs improvement from customer experience stand point
  • Provide primary operational support from engineering for the platform - Work on key complex critical issues along with customer personnel and remote Automation Anywhere Support engineers to provide solutions
  • Build tools to manage applications
  • Measure and optimize product performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
  • Work collaboratively with development, product management and customer success team members from diverse technical, creative and business backgrounds.
  • Partner with development teams to improve services through rigorous testing and release procedures
  • Create sustainable systems and services through automation and uplifts
  • Mentor and upskill other team members to ensure capability development and maintain a current and thorough understanding of RPA products and services.
  • Monitor customers systems to identify potential problems and trends, and subsequently, make the necessary recommendations to resolve them to ensure optimal performance of these systems
    Work with stakeholders to perform root-cause analysis & figure out solution approaches
  • Maintain a very high-quality bar in projects from the start and to champion quality improvements by implementing better technical practices

 

Required Skills and Qualifications

  • Bachelor’s degree in computer science or other highly technical, scientific discipline
  • Experience in technical leadership of large enterprise customer systems with a good end to end view of the environment
  • Experience in implementation and integration of complex technologies
  • Analytical and problem-solving skills: Excellent troubleshooting and debugging abilities for web applications with high attention to detail
  • Must have working knowledge in technology areas like database, network-related tools, elastic search, Kubernetes, Microservice architecture
  • A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
  • Ability and willingness to work alone on projects in a self-directed and matured manner
  • Customer-Centricity - Must have good customer handling and negotiation skills with the mindset of creating positive experiences for the customer
  • Effective interpersonal skills and collaborative management style to include teamwork and team building ability
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
  • You have led complex troubleshooting including communication with customers

 

Preferred Qualifications

  • Previous success in technical engineering
  • Coding experience beyond simple scripts
  • A lifelong learner with an insatiable curiosity

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.