This position is responsible for diagnosing and repairing all defects on trucks. Ensure that customer standards are consistently met on each truck including, but not limited to routing and clipping standards, system functionality and system integrity. Provide feedback and training to Team Members, Team Coordinators, Team Leads, and Value Stream Leaders to eliminate all defects at their source.
Essential Duties and Responsibilities include the following.
- Inspect each truck and identify all defects.
- Use Quality Management System (QMS) to track any open defects and repair them.
- Provide timely feedback on trends and repeat defects.
- Build a strong knowledge base on electrical, powertrain, air conditioning, air brake system as well as vehicle controls.
- Diagnose and share knowledge base with Team Members.
- Participate in two quality oriented kaizens per month.
- Attend all skills enhancement training offered.
- Other duties may be assigned.
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or GED; and more than one year of experience in a vehicle manufacturing/industrial environment.
Ability to read, analyze, and interpret bills of materials. Ability to respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as fractions and volumes. Ability to apply concepts of basic algebra and geometry.
Ability to read and understand engineering drawings, electrical schematics and brake system schematics and follow fault logic instructions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
A thorough working knowledge of:
- AXIS (Team Center Engineering - IMAN, QAD, ADNET)
- MS Office
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is required to stand nine hours a day. The employee is occasionally required to walk and sit. The employee must regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include color vision and depth perception.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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