Technical Support Representative

Customer Service Birmingham, Alabama Hagerstown, Indiana


Description

Do you want to be part of our technical support team?

Are you obsessed with customer focus and meeting the end user’s needs? Do you feel stifled by bureaucracy? Have an entrepreneurial drive? Do you refuse to let obstacles get in the way of achieving results?

 

At Autocar, we fight for the driver’s needs. We are disrupting the industry by putting the driver’s needs first. Every truck we make is custom-engineered, and custom-made, specifically for that customer—no mass production here.  Because we engineer trucks differently, we deliver trucks faster than the competition, and they WORK. The truck has more up-time, is more comfortable for the driver, and is safer—40% fewer crashes with injury than the industry average.* For the life of the truck, we have around the clock support.

 

It takes a special kind of person to be a part of this business in transformation. We are privately owned and expect our team members to act with an owner mindset: Relentless about creating value for the end user. Dogged about finding efficiencies and eliminating waste. Standing arm and arm with the rest of the team until the job is done—and ready to do it again the next day, with a smile.

 

It is not easy do things differently in this industry. But we do it—because we are passionate about improving the lives of the drivers that use our trucks.

 

Your Mission

  • Utilize your extensive heavy duty truck or equipment repair experience to troubleshoot issues for Autocar customers over the phone. **Previous experience working with and repairing heavy duty trucks is a requirement for this position**
  • Guide the troubleshooting efforts of customer, field and service center technicians, diagnosing unit concerns called in or submitted to our Solutions Call Center to ensure customer satisfaction
  • Coordinate the repair activities and provide technical assistance as needed to any individual associated with an Autocar product that has contacted Autocar for help.  
  • Be a demonstrated problem solver who is process driven and tenacious at determining the optimal solution for the customer.

 

Where will you work? This role is located at one of Autocar’s plant in either Birmingham, AL or Hagerstown, IN.

 

What do we offer in benefits? We offer an attractive compensation and benefits package, to include base salary, incentive bonus opportunities, and benefits such as medical/dental/vision options, 401K plan, etc.