Field Service Engineer

Customer Service Birmingham, Alabama Hagerstown, Indiana


Description

                                                                                                                                                                                                                                                                                                                 Do you want to be a FIELD SERVICE ENGINEER at autocar?

 

Can you be comfortable being uncomfortable? Are you fine with always speaking your mind? Can you lead, execute, and stay focused despite many distractions, and do the work yourself if needed?

 At Autocar, we fight for the customer’s needs. We invest in and grow businesses that disrupt their industries by putting the customers’ needs first. From big data to industrial manufacturing, we deliver tools that transform the work of the people that use them.


It takes a special kind of person to be a part of this business in transformation. We are privately owned and expect our team members to act with an owner mindset: Relentless about creating value for the customer. Dogged about finding efficiencies and eliminating waste. Standing arm in arm with the rest of the team until the job is done—and ready to do it again the next day, with a smile.

 It is not easy do things differently. But we do it—because we are passionate about improving our business and the lives of the people who use our tools.

 

Your Mission

  • Provide technical support to address complex product related issues in the heavy duty truck market segment as the final stop in an escalation process
  • Develop and provide safe and compliant interim solutions to minimize customer downtime.
    Apply advanced root cause tools to enhance diagnostics, improve communications and understanding to reduce ambiguity, complexity and downtime
  • Formulate repair plans to address complex product issues as final step in escalation process. 

 

Where will you work? The Field Service Engineer role will be based in Birmingham, Alabama.

 

What do we offer in benefits? We offer an attractive compensation and benefits package, to include fixed base salary, variable compensation, and benefits including medical, dental, vision, short and long term disability, tuition reimbursement and 401K plan.

 

www.gvwgroup.com

www.autocartruck.com