Customer Success Manager

Customer Success Boston, MA United States


Description

AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company’s semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industries. With AtScale, customers are empowered to democratize data, implement self-service BI and build a more agile analytics infrastructure for better, more impactful decision making.

We are seeking an experienced Customer Success Manager (CSM) to join our growing team!  The CSM is responsible for continual adoption, consumption and expansion of AtScale within our customer base. With this aim in mind, success is mutual by maximizing the value of the AtScale solution. The CSM is instrumental in building strong relationships with AtScale’s customers’ users and decision-makers, as well as collaborating with all appropriate Atscale internal organizations. By understanding the role AtScale plays to achieve the customer’s goal, the CSM is able to advocate on their behalf. This advocacy helps shape AtScale’s roadmap, preserves renewals and identifies growth opportunities.

In this role you will gain experience with business intelligence, analytics and data science, while working alongside world-class talent at AtScale.  You'll be working with top-tier Fortune 500 companies, gaining insight to how they work and bring value to their end customers.  As AtScale continues to rapidly expand, success in this role will position you for other strategically important roles like senior CSM, sales engineering, business development, sales. 

Responsibilities/Activities:

  • Develop and manage customer relationships at all levels in assigned accounts in order to prove and maximize value in the AtScale solution.
  • Build brand awareness across each customer and defend AtScale’s solution against any competition.
  • Work closely with the account team to ensure renewals and retention.
  • Work closely with the Support and Professional Services teams to ensure issues resolution and project completion.
  • Develop an annual account strategy.
  • Craft and conduct regular business reviews.
  • Document and advocate for all critical issues and ensure their accurate and timely resolution.
  • Represent the voice of the customer within AtScale.
  • Live the AtScale culture and values.

Qualifications

  • Professional experience with 4+ years of relevant experience in a customer facing role. Experience in relevant technology sector (BI tools and/or big data) is a huge plus
  • Strong business acumen and commercial interactions with enterprise level customers - ability to build trust and leverage relationships
  • Multi-tasking and prioritization skills
  • Ability to facilitate, drive, and influence cross-functional teams
  • Proficient organizational and communication skills (set priorities, effective listening, speaking, and written)
  • Thought leadership with new and unique views related to account advancement
  • Influential and collaborative skills at all management levels

 

About Us

The Global 2000 relies on AtScale—the intelligent data virtualization company—to provide a single, secured and governed workspace for distributed data. The combination of the Company’s Autonomous Data Engineering and Universal Semantic Layer virtualizes business intelligence and machine learning analytical workloads resulting in faster, more accurate business decisions at scale.

Global enterprise organizations including JPMorgan Chase, Toyota, Wells Fargo, The Home Depot, Wayfair and TDBank are using AtScale to realize their investment in data engineering modernization for advanced analytics. Led by industry veterans from Yahoo!, Google, Netezza, IBM, Microsoft, Salesforce, Vertica, Cisco and Oracle, AtScale is is headquartered in Silicon Valley and Boston and has a presence across the globe. For additional information, visit www.atscale.com.