Validation Engineer - Servers

Engineering Fremont, California


Description

Job Description Overview:
The Validation Engineer - Servers is to answer customer’s questions and resolve technical issues in timely and professional manner, able to perform various kind of server tests using different benchmark tools and other well-known or in-house developed test programs and applications.

The role will be involved in all aspects of technical related matters including but not limited to presenting product roadmap, respond to customer technical requirements, resolving technical issues with sense of urgency, drive the technical engineers to fix the issue with quality result and proactively checking the debugging status, feedback and update to Sales for customer’s follow up, making sure customer satisfaction by closing and clearing all open technical issues.

The ideal candidate must possess extensive knowledge and experience in related fields, outstanding personality able to function independently as well as cross function and inter-department communications.


The successful candidate has proven track record of working with Sales and successfully win the customer’s deals continuously, able to work well under pressure, meet deadlines for resolving customer technical issues, and is able to manage multiple technical issues at the same time. He/she has excellent written and verbal communication skills and possesses strong interpersonal skills, must be able to resolve software and hardware related issues including but not limited to OS and application installations, testing and validation, compilation of drivers from source code, and work even with missing steps in the instructions procedures, able to work with minimal help and work independently.

 


Essential Duties and Responsibilities:

  • Help resolving customer technical questions/concerns/issues in a timely and professional manner
  • Perform routine system hardware and component test or validation
  • Work with partners to validate solutions for specific tests
  • Develop test plan to validate server related product functionality
  • Develop and maintain Linux/Windows scripts for test automation to improve accuracy and efficiency
  • Validate second source components
  • Generate documentation including SOP and report for all test result
  • Work closely with various departments for new technology and test requirements
  • Provide technical training and support to potential customer and other related departments
  • Travel and work on site at customer’s or vendor’s location for debugging/troubleshooting
  • Perform other job duties as assigned

 

Required Qualifications:

Education  

  • Bachelor's degree or above in Computer Science or Electrical Engineering from an accredited University


Work Experience

  • At least 2 years of related work experience


Knowledge and Skills

  • Have sound knowledge and experience of various functional tests and performance check tools for both Linux and Windows
  • Good documentation practice
  • Experience with script programming including Bash, Python, Visual Basic, and WScript
  • Good command of English and able to work under pressure
  • Able to perform technical tasks even with missing steps in the online or written instruction procedures
  • Familiar with Thermal test, Burning/Aging Test and Reliability Stress Test environment
  • Proven track record of working history with Sales, helping customer to resolve technical issues and successfully win the customer or win the deal through the provision of technical service

 

Preferred Qualifications:

  • Experience with the server hardware testing and BMC
  • Hands on work experience on OS and open source applications/certifications
  • Experience with system level or component level of failure analysis
  • Knowledge of OpenStack, K8s, SQL, Object Storage, Edge computing knowledge and Hadoop
  • Soldering skills
  • Excellent knowledge in computers/servers and the most current technology trends

Working Conditions:

  • Ability to travel domestically and internationally – approximately 30% travel
  • May need to lift up to 50 lbs
  • Approximately 70% working in an office environment, requiring sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time

 

(*Job functions are subject to change at any time)