Senior Field Application Engineer

Engineering City Of Industry, California


Description

Job Description Overview:

We are seeking a Senior Field Application Engineer to interface with Sales, Product Marketing and Engineering to provide support to our customer base with the design and integration of computer components and subsystems in customer applications for computer products. Below are some additional roles and responsibilities.

Essential Duties and Responsibilities:

  • Applicant will be responsible for providing in-depth engineering supports and increasing business on strategic projects with new and existing customers.
  • To provide technical training of the product to internal sales, system integrators, and distribution sales.
  • The candidate will assist sales with initial project support by providing technical product presentation and demonstration.
  • Successful candidate will serve as champion to ensure ASUS innovations; differentiated products and best service are promoted.
  • Responds to all inquiries and requests in a timely and professional manner.
  • Understand and communicate information regarding company products, services, and policies and procedures to new and existing customers.
  • Possesses and maintains thorough knowledge of PC, IOT industry products.
  • Test and troubleshoot engineering samples of new products to make sure they are ready for launch and will meet project/consumer expectations.
  • Provides timely and accurate reports as required.
  • Attends and participates in business/trade events that have business impact
  • Performs other duties as assigned by manager.

Required Qualification:

  • Bachelor's degree (B. A.) in Engineering/Computer Science or equivalent, and 7+ years of FAE experience
  • Knowledge of Linux operating system and usage of command line interface.
  • Must be a self-starter and proactive.
  • Commitment to excellence and high standards.
  • Excellent written and verbal communication skills.
  • Good judgement with the ability to make timely and sound decisions.
  • Creative, flexible, and innovative team player
  • Ability to present/explain technical features/details in a more simplified form to customers and sales when needed.
  • Strong organizational skills; able to manage priorities and workflow.
  • Ability to work independently and as a member of various teams and committees.
  • Excellent problem solving and analytical skills.
  • Proven ability to handle multiple projects and meet deadlines.
  • Strong interpersonal skills.
  • Ability to prepare reports and business correspondence.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Proficient on Microsoft Office Suite. 

 

Working Conditions:

  • Typically works in an office environment
  • Up to 25% international and domestic business trip 
  • Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time
  • Be able to lift up to 35 pounds from time to time

(*Job functions are subject to change at any time)