Inside Sales Assistant - Mandarin
As an Inside Sales Assistant at ASUS for the System Business Group team, you will drive and oversee order review, chargeback processing, address 2nd level customer inquiries, transportation claim, and workflow improvement. You will need to have a good understanding of US retail online operations and work closely with cross functional teams including Accounting, Finance, Operations, Fulfillment, and Business Planning. You will take the lead to minimize company losses, improve business processes, and enhance customer satisfaction level. Mandarin fluency is required to communicate with Headquarters in Asia.
Essential Duties and Responsibilities:
- Assist HQ team at Asia and communicate with sales representative/customer for North American customer accounts
- Check and monitor on accounts A/R deductions to ensure the credit processed.
- Escalate and coordinate between departments to solve aging and help A/R close the book.
- Handle HQ team issue between sales and customer on daily basis inquiries
- Read and understand channel program and assist to provie solution to HQ claims team.
- Engage and resolve the pending claims between product management team, sales team and the customer
- Review data report from HQ team and debug issue for bottleneck case
- Other duties as required
Years of Education and Work Experience
- BA/BS Degree in Business/Sales related field OR 3-4 years of work experience in related field
Knowledge and Skills
- Excellent written and verbal communication skills in English
- Mandarin Fluency (reading/writing/speaking) is required to communicate with Headquarters team in Asia
- Proficient in Microsoft Office – mainly Excel and Access
- Ability to multitask, stay organized and deliver results in a fast-paced environment
- Detail oriented, ability to meet deadlines and prioritize tasks with minimal supervision
- Self-starter, motivated and a great team player
- 2 years of work experience in consumer electronics industry
- Passion in computer and technology hardware
- Office Only: Typically works in an office environment
- Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time