Description

• Serve as the primary point of contact for sales representatives and customer accounts, addressing their needs and ensuring a high level of service.
• Review and process customer orders, confirm pricing, and ensure order accuracy and completeness.
• Handle customer inquiries, resolve issues, and manage return processes in a timely and professional manner.
• Monitor shipment schedules and proactively follow up to ensure on-time delivery.
• Collaborate cross-functionally with internal departments including Accounting, Logistics, and Marketing to ensure smooth operational flow.
• Prepare and distribute weekly reports for planning and fulfillment tracking.
• Participate in scheduled weekly meetings with customers and sales teams to discuss status updates and opportunities.
• Enter and process customer purchase orders promptly and accurately.
• Generate and deliver weekly reports for internal stakeholders and customers, including sales and account management teams.
• Maintain regular communication with customers, propose product promotions, and monitor inventory levels and sales performance.
• Coordinate with Sales, Product Managers, freight forwarders, and customers to ensure timely and efficient delivery of shipments.
• Work with Warehouse and Accounting teams to confirm order shipments, invoice accuracy, and manage product returns.
• Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.
• Must be able to multitask and operate in a fast-paced environment, while maintaining a disciplined approach to complete all tasks.
• Ability to work under tight and frequently changing deadlines in a dynamic business environment is necessary.
• Other duties and responsibilities may be assigned from time to time, at the discretion of management

• Proficiency in Microsoft Office, especially Excel including V-Lookup and Pivot Tables.
• Ability to work independently and under minimum supervision
• Excellent organizational skills and attention to detail
• Ability to speak English fluently (written and verbal)

• Minimum of 1 year of relevant administrative experience required 
• A proactive and self-motivated mindset  
• Bachelor's degree

• Ability to speak Spanish and Mandarin preferred

• Office Only: Typically works in an office environment
• Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time 

$25-$30/hourly is the estimated pay range for this role working in Fremont, California office. The final amount will be determined based on qualifications & experience of the candidate relative to the role. Our comprehensive employee benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k).

ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment.