Asplundh Careers

Description

Asplundh Tree Expert, LLC has an opportunity for a Fleet Support Technician to provide fleet 
drivers, operators and suppliers with maintenance/repair solutions and technical service support.
Major Job Elements
• Assist drivers, operators, and suppliers as needed. In-bound phone and/or email inquiries 
may include, but are not limited to:
o Locating suitable repair locations
o Troubleshooting
o Roadside, emergency assistance
o Warranty and in-service date inquiries
o Fleet service guidelines
o General fleet information
o Rental/Lease Vehicle Management
• Verify work order pricing for repairs and maintenance on company owned equipment.
• Route fleet repair authorization inquiries as necessary.
• Report issues with vendors regarding service as well as parts quality and availability.
• Provides accurate documentation on all maintenance and repair events.
• Maintain open communication with field personnel during major/extended repairs.
• Punctual, regular, and consistent attendance.
• Responds positively to change, offers suggestions for improvements, remains calm and 
professional when faced with a challenge.
• Can be counted on to carry out assignments carefully and with appropriate follow-up. 
Overcomes obstacles to meet goals. Accepts personal accountability for his/her actions.
• Keeps manager and/or coworkers informed of work progress and other necessary 
information.
• Work with other groups within department to achieve goals.
Qualifications
• 3+ years' experience in automotive industry (gas and diesel engines), aerial device, tractors, 
trailers, hydraulics, and other heavy-duty equipment repair and maintenance required.
• Excellent customer service skills dedicated to being the best in the industry.
• Proficiency in Microsoft Office applications and able to learn our internal programs and 
systems.
• Ability to use phone system in a fast-paced environment with good communication skills.
• Some out-of-town travel required (25% or less)