Description

• Verification of employment, including loan forgiveness, income requests from lenders, and district requests
• Support the Payroll Team with Sick Transfer forms
• EDD – responding to EDD files and claims
• Completing AB2534 and SB848 forms and tracking submissions from new hires

• Ticket Triage & Management: Manage the Zendesk HR inbox to ensure all employee inquiries are categorized, addressed, and routed to the correct internal teams with 100% accuracy. 

• Support the Employee Services and Payroll Teams as needed

 Required knowledge, skills & abilities:

• High level of flexibility and professionalism 
• Excellent organization, time management, and follow-up skills; high sense of urgency; demonstrated ability to successfully handle multiple tasks concurrently and meet deadlines in a timely manner
• Excellent written and verbal communication skills

• Excellent attention to detail and organization
• Process-oriented and driven 

• Excellent analytical skills and the ability to assimilate information quickly
• Ability to think strategically and tactically
• Ability to work both individually and in a team environment
• Working knowledge of Excel, Word, and Outlook
• Outstanding customer service skills
• Excellent communication and organizational skills 
• Ability to be proactive and take initiative within their own work
• Proficient in Microsoft Office Tools, specifically Outlook, PowerPoint, Word, Excel, and OneNote
• Proficient in Google Workspace, specifically Drive, Docs, Sheets, and Slides
• Demonstrate knowledge of, and support, Aspire Public Schools' mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior
• Perform other related duties as required and assigned

• High School Diploma or equivalent job skills

• Minimum 2 years of related experience in a fast-paced environment
• Experience working in a K-12 school environment preferred

• Stand, walk, or bend over, kneel, crouch, reach overhead, grasp, push, and pull. Move, lift, and/or carry up to 30 pounds to shoulder height
• Repetitive use of hands (i.e., fine manipulation, simple grasping, and power grasping)
• Demonstrate normal depth perception
• Sitting, walking, or standing for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, operate standard office equipment, and use a telephone
• See and read a computer screen and printed matter with or without vision aids
• Hear and understand speech at normal levels and on the telephone with or without auditory aids

 Work authorization requirements: 

• Clear the Department of Justice background screening
• Authorized to work in the United States
• Provide health (TB) clearance (renewal every four years)

 Work indoors in a standard office environment, computer lab, and/or classroom environment

• Work is performed in indoor and outdoor environments
• Exposure to dust, oils, and cleaning chemicals
• Some exposure to childhood and other diseases in a school environment
• May be required to work outside of typical work days and office hours to meet operational deadlines