UX Research Lead

User Experience & Design United States


Description

American Specialty Health Incorporated is seeking a UX Research Lead to work with our Consumer Technology – UXD (CRU) Department. This position will conduct research and user testing on flat-designs, prototypes, beta and finished products and features.

Remote Worker Considerations:

The safety of our employees, both current and future, is ASH’s highest priority. At this time, most of our employees are working remotely due to the current COVID-19 pandemic. Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment.

Responsibilities

  • Identify unmet needs across all our various member and client touchpoints.
  • Partner with Product Managers and Designers to frame and prioritize problems to solve based on data.
  • Determine the objectives, research plan and tools (interview guides, etc) for research projects with input from key partners.
  • Conduct qualitative and quantitative research using a range of tools and moderated and unmoderated approaches (e.g., interviews, ethnography, card sorting, surveys) to answer Product and UX questions and produce new insights.
  • Source participants for user research and testing and handle logistics and schedules around live testing.
  • Conduct user testing on flat-designs, prototypes, beta, and finished products and features.
  • Inspire change by synthesizing quantitative and qualitative data into usable and actionable insights and/or design tools (e.g., personas, design principles, design considerations, etc.) that promote human-centered design practices.
  • Deliver engaging presentations that communicate research insights to stakeholder (e.g., product managers, designers, engineers, and executives) and advocate for the needs of our members and clients.
  • Document and track learnings gathered through testing and research so insights can easily be referenced and applied for future projects.
  • Evolve ASH’s user-experience research infrastructure to ensure conducting virtual, field, and in-office user testing is seamless, efficient, and easy to analyze and report on.

Qualifications

  • Bachelor’s degree in Human Factors, HCI, Cognitive Science, Psychology, Anthropology, a related field, or equivalent practical experience. If equivalent experience, high school diploma required.
  • Minimum of 3 years of experience conducting user research through methods such as semi-structured interviews, field research, in-person, or remote usability tests.
  • Proven track record of using data and insights to develop and launch great products and experiences.
  • Lead with curiosity; expert at asking questions and uncovering the underlying factors that influence behavior.
  • Strong experience working collaboratively across functions.
  • Outstanding communication, storytelling and influencing skills.
  • Courage, adaptability, and a willingness to try new things (growth mindset).
  • Passion for research, experimentation, rapid prototyping, testing, and iteration.
  • Strong understanding of the advantages and disadvantages of different research methods; able to effectively apply methods appropriately throughout the product development process.
  • Experience in health, medical, fitness, and/or wellness spaces.
  • Proven experience learning and leveraging a variety of online research tools; Dovetail, Otter, UserZoom, UserTesting, Qualtrics, Medallia, Pointillist, etc.
  • Emotional intelligence (EQ) and empathy.
  • Demonstrated track record of discovering, synthesizing, and socializing actionable insights that influence product roadmap.
  • Experience with qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.).
  • Experience with quantitative research (survey design, response effects, sampling, crosstabs, and statistical concepts, etc.).
  • Ability to take initiative, identify research needs and solve problems.
  • Ability to communicate research findings clearly, concisely, and persuasively.
  • Ability to work well with cross-functional teams.

Core Competencies

  • Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
  • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
  • Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
  • Ability to effectively organize, prioritize, multi-task and manage time.
  • Demonstrated accuracy and productivity in a changing environment with constant interruptions.
  • Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
  • Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time with ability to travel within and outside the facility. 

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Usual office setting or work from home office.

This job posting is not applicable in CO.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. 

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.