Overnight Live Operations Scheduler (Project Based)
Description
Only candidates currently living in the San Francisco Bay Area will be considered for this role. Local candidates only, as relocation is not available.
About Us:
Advanced Systems Group, LLC, enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997 and providing nationwide services, ASG has teams based in North America, South America, and Europe.
We are looking for:
Advanced Systems Group LLC. is seeking an Overnight Staffing Coordinator who is based in the Los Gatos, CA area to support scheduling needs during a period of increased operational activity. This role provides nighttime coverage, ensuring crew assignments are accurate, shift changes are managed smoothly and communication flows clearly while daytime leadership is offline. You will keep schedules up to date, respond to changes in real time and support the wider team in maintaining consistent coverage across all overnight operations.
This position is part of our Flex Workforce.
As a Flex team member, you’ll work on a project-to-project basis, supporting a variety of leading media and technology clients. Flex roles are ongoing and dynamic. The work may vary in cadence, length, and scope depending on client needs. This setup offers flexibility, exposure to top-tier companies, and the chance to grow your skills across multiple exciting assignments.
Estimated schedule: 10 Day commitment for this project, overnight hours.
(Specific schedules will vary by project and client engagement.)
Responsibilities:
Resource Planning & Scheduling
- Maintain and update overnight crew schedules including assignments, availability and adjustments
- Monitor overnight activity in real time and action urgent backfills or coverage needs
- Keep the master staffing matrix accurate and current
- Escalate items to the Staffing Manager for daytime follow up where needed.
Communication & Coordination
- Act as the overnight point of contact for scheduling related questions
- Send shift confirmations, call times and updates as required
- Ensure crew members have all essential information prior to starting their shift
- Coordinate with production and operations partners to support workflow continuity.
Documentation & Tracking
- Update internal scheduling tools such as Airtable, Monday.com and Slack
- Track shift coverage, call outs, availability and utilization for handover to leadership
- Support creation of calendars, run sheets and overnight notes
- Maintain clear and accurate documentation for smooth morning transitions.
Operational Support
- Support shift handovers between outgoing and incoming teams
- Assist incident response processes for any staffing or coverage issues that arise overnight
- Observe overnight scheduling trends and flag risks or gaps
- Work closely with production and technical teams to ensure alignment.
Process Improvement
- Help maintain simple SOPs and reference documents for overnight workflows
- Contribute suggestions for improvements in scheduling accuracy, communication or tracking
- Support wider operations to ensure consistency across day and night schedules
Required Qualifications & Experience:
- Direct experience scheduling or coordinating staffing for MCR, TOC, NOC or live broadcast control room crews.
- 1 to 3 years supporting live operations, live streaming, or 24/7 control room environments.
- Experience managing real-time staffing changes, call-outs, and coverage adjustments during active live content windows.
- Strong proficiency using Slack as the primary communication and escalation tool, along with similar platforms such as Microsoft Teams or Google Chat.
- Comfortable working independently overnight, making rapid decisions when leadership is offline.
- Close attention to detail with consistent accuracy, updating schedules, staffing matrices, and documentation.
- Experience using scheduling or operational tools such as Airtable, Monday dot com or comparable platforms.
- Strong communication skills with the ability to relay clear, timely updates across Live Ops, Production, LCC, and Engineering teams.
- Ability to remain calm and make sound decisions under pressure in a live operations environment
Preferred Qualifications & Experience:
- Experience supporting live streaming channels, network operations or digital broadcast workflows.
- Familiarity with incident response processes including logging, escalation routing and overnight issue tracking.
- Experience working across multiple Slack channels and similar communication platforms during live or high volume activity.
- Exposure to shift based operational SOPs, runbook driven environments or continuity workflows between day and night teams.
Compensation:
This project-based role offers an hourly pay rate of $65/Hour.
Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.