Creative Systems Desktop Support Technician
Description
Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997 and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region.
We seek a full-time Creative Systems Support Technician who thrives in fast-paced, creative environments and has a strong technical foundation in MacOS-based systems, post-production, and Digital Content Creation (DCC) workflows. This role is responsible for troubleshooting technical and workflow issues, onboarding and offboarding creative users, managing support tickets, escalating complex issues, and ensuring seamless daily operations for artists and production teams.
You will work directly with motion graphics, post-production, and creative teams within a leading technology company’s creative division. The environment is Mac-based, supporting artists using tools such as Maxon Cinema 4D, Adobe Creative Cloud, and other DCC and post-production software. You’ll collaborate closely with experienced system administrators and IT professionals to maintain a smooth, efficient creative workflow.
Provide hands-on technical support for Mac-based IT environments, including troubleshooting hardware, software, and networking issues.
Support artists and creative professionals using Cinema 4D, Maya, Adobe Creative Cloud (After Effects, Photoshop, Illustrator, Premiere, Substance, etc.), and Final Cut Pro.
Manage and resolve technical support tickets in an IT ticketing system, ensuring timely, professional resolution.
Onboard and offboard creative employees, including workstation setup, account configuration, and permissions management.
Escalate complex issues to senior system administrators as needed.
Configure and optimize artist workstations for DCC and post workflows, ensuring efficient performance and plugin integration.
Create and maintain clear, accurate documentation for IT processes and workflow standards.
- Collaborate with production teams, artists, and system administrators to ensure a seamless user experience across environments.
3+ years of hands-on experience supporting Digital Content Creation (DCC) applications such as Cinema 4D, Maya, Adobe Creative Cloud, or Autodesk tools.
Proven technical experience with MacOS-based computers and creative production or post-production environments.
Strong troubleshooting and diagnostic skills across hardware, software, and networking.
Experience managing and resolving support tickets using a formal IT ticketing system.
Ability to set up, configure, and optimize artist workstations for creative workloads.
Excellent written and verbal communication skills with strong customer service orientation.
- Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
Strong collaboration skills and the ability to communicate effectively with creative teams.
High attention to detail and documentation accuracy.
- Proactive, positive, and solution-oriented mindset.
Prior Apple Genius or Apple Store technical support experience.
Experience with Jamf or other Apple device management tools.
Familiarity with Xsan or StorNext SAN environments.
- Background supporting artists in motion graphics, 3D design, or post-production teams.