Customer Success Manager

540-Customer Success United States


Description

Who are we –

Aryaka is the global leader in fully managed SD-WAN and SASE services.  Delivered as-a-service for a variety of modern deployments, we make it easy for enterprises to consume network and network security solutions. Aryaka uniquely combines innovative SD-WAN and security technology with a global network and a managed service approach to offer the industry’s best customer and application experience. Coupled with being recognized for the 2nd year in a row by Gartner’s “Voice of the Customer and listed on the “Inc. 5000 America’s Fastest-Growing Private Companies” our clients include hundreds of global enterprises, including several from the esteemed Fortune 100.  We have strong partnerships with companies that include Palo Alto Networks, Check Point Software Technologies, as examples, and we are backed by incredible investors that include Goldman Sachs, Third Point Ventures, and others.  We are actively seeking top talent to join our growing team.  Are you ready? 

Why Aryaka –

We have won “Great Places to Work” World-Wide for 2 consecutive years because we have an amazing company culture that is inviting, collaborative, supportive, and inclusive to our employees.  We encourage our employees to expand their knowledge base and provide the tools to help them get there.  We are always innovating and looking at ways to improve and expand, and we listen to our employees and their ideas.  We have an amazing group of very respected “Thought Leaders” who are always open to mentoring.  We consider ourselves great Corporate Citizens which we show through our “Women In Technology” Program and “AryakaCares” Program as well as others. Our Benefits are World-Class, we have unlimited PTO, and a flexible work structure to allow you to maximize on your work/life balance.  As Aryakans, we are 100% dedicated to being an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging. All candidates from all backgrounds, ethnicities, genders, and gender identity are strongly encouraged to apply. Aryaka considers the “whole person” without regard to race, color, religion, sex, national origin, physical or mental disability, or veteran status. 

You will have - 

  • BA/BS degree in Business, Computer Science, or closely related field
  • 5 years of experience in Customer Success Management, and/or Business Strategy

Good for you to have –

  • Demonstrated competence in Salesforce administration and reporting
  • Demonstrated ability to build strong working relationships across all levels of the organization.
  • Technical Aptitude and ability to learn software programs
  • Demonstrated strong project management experience abilities in supporting a diverse portfolio of clients.

You will definitely possess these technical skills – 

  • Demonstrated Microsoft Office suite competence, specifically Excel and Power Point, competence
  • Telco background with circuits experience
  • Demonstrated ability to analyze customer data to identify best practices

Bird’s eye view of your role –

Aryaka, the Cloud-First WAN company, brings agility, simplicity and a great experience to consuming the WAN-as-a-service. An optimized global network and innovative technology stack delivers the industry’s #1 managed SD-WAN service and sets the gold standard for application performance. Aryaka’ s Smart Services platform offers connectivity, application acceleration, security, cloud networking and insights, leveraging global orchestration and provisioning. The company’s customers include hundreds of regional and global enterprises including several in the Fortune 100.

  • The Customer Success Manager (CSM) works closely with Sales management and other key leadership in the Sales, Marketing, Support, and legal organizations.
  • The CSM is responsible for creating policies and procedures that optimize the customer experience. The CSM gathers feedback from their customers, studies other customer success programs,
  • and analyzes customer data to identify the best practices. The CSM must know the Company’s products inside and out.
  • The CSM helps customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans.
  • The CSM is not focused on making sales, but rather on educating their customers on the flexibility and capabilities of Aryaka’s software and services so customers are encouraged to continue using Aryaka’s services. 

What will you bring – 

  • Demonstrated competence in Salesforce administration and reporting
  • Demonstrated Microsoft Office suite competence, specifically Excel and Power Point, competence
  • Telco background with circuits experience.

What are your performance objectives –

  • Aid in tracking and reporting territory coverage models
    Knowledge of Account, Opportunity, and Territory Alignment in Salesforce
  • Answer reporting requests using Salesforce.com
  • Aid in bookings and revenue forecast process/pipeline/forecast management
  • Liaison between Sales and other functional groups including Legal, Product, Finance, and Support
  • Provide ad hoc analysis to Management as requested
  • Assist in the pursuit of data cleanliness (in Salesforce)
  • Balances multiple priorities and deadlines
  • Participates in daily and weekly team meetings and conference calls
  • Renewals management – Account True ups
  • Order processing – Opportunity management – working with field to ensure quotes are accurate and approved based on standard T&C’s as well as Closing Won/Lost Opportunities
  • Perform other duties and projects as assigned.

What is in it for you? (EVP – Employee Value Proposition) –

  • Work for a global, fast-growing SD-WAN innovator.  
  • Be a part of a company culture that embraces diversity and inclusivity
  • Aryaka was named one of the INC. magazines best places to work for 2020

Aryaka Networks, Inc. is an equal opportunity employer.

All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law. 

Third Party Agency Notice: 

Aryaka does not accept unsolicited resumes from 3rd party agencies.  Should any agency send a resume to any employee within Aryaka without explicit invitation, the resume will be considered a gift and no fee will be paid.  All agencies must have a signed contract from Talent Acquisition management prior to any engagement. #LI-Remote