People Experience Coordinator
Description
Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA® (tenapanor) and XPHOZAH® (tenapanor). Ardelyx has agreements for the development and commercialization of tenapanor outside of the U.S. Kyowa Kirin commercializes PHOZEVEL® (tenapanor) for hyperphosphatemia in Japan. A New Drug Application for tenapanor for hyperphosphatemia has been approved in China with Fosun Pharma. Knight Therapeutics commercializes IBSRELA in Canada.
Position Summary:
The People Experience Coordinator greets our employees and visitors when they come into Ardelyx’s Waltham, MA office and helps make their experience productive, easy and enjoyable. This role is also a key partner to the HR team responsible for managing front-desk operations, supporting employee and candidate experience, and providing administrative and scheduling support to the CHRO and HR team.
The People Experience Coordinator role is perfect for a dedicated and organized individual who truly enjoys providing excellent service and ensuring all our events – big and small – run smoothly. Your on-site support, can-do attitude, attention to detail and friendly approach really makes a difference to our team, visitors and our culture.
Responsibilities:
Front Desk and Workplace Experience
- Serve as the first point of contact for employees, candidates, and visitors; create a professional and welcoming environment.
- Manage front desk operations, including visitor check-in, deliveries, and visiting team members from other U.S. locations.
- Serve as the primary point of contact with Commercial team for scheduling and coordinating the use of the Oswinkle Training Center, including catering and on-site requests to support training needs.
- Work closely with training room users & IT to ensure proper room and technical set-up.
- Coordinate Waltham conference room scheduling and ensure rooms are properly set up and maintained.
- Oversee all hospitality aspects of the office including ordering supplies, mail and package distribution, ordering and managing refreshments, allowing teams to focus on core projects.
- Partner with Facilities and IT to relay time sensitive workplace requests.
- Support company events, on-site team meetings, leadership visits, and serve as the on-site lunch program liaison.
HR-Focused Support (from the Front Desk)
- Act as an accessible, trusted point of contact for basic HR questions and guidance (routing to appropriate HRBPs when needed).
- Assist with onboarding arrangements, such as welcoming new hires, coordinating badges, and ensuring everything is ready for their first day.
- Assist with interview coordination, candidate hosting, and scheduling.
- Help maintain HR documentation, trackers, and confidential files.
- Assist with HR programs like engagement initiatives, training sessions, and employee communications to help create a positive and connected workplace.
CHRO & HR Leadership Administrative Support
- Provide direct administrative support to the CHRO, including calendar management and meeting prioritization.
- Support planning and logistics for HR leadership meetings, off-sites, and strategic sessions.
- Manage sensitive and confidential information with the highest level of discretion.
- Manage and process expense reports as needed, ensuring accuracy, timely submission, and compliance with company policies and reimbursement guidelines.
Qualifications:
- 1–3 years of experience in office coordination, front desk, HR support, or executive administration.
- Experience in biotech, pharma, healthcare, or other regulated environments preferred.
- Strong organizational and multitasking skills in a fast-paced setting.
- High level of professionalism, discretion, and confidentiality.
- Excellent communication and interpersonal skills.
- Ability to be on-site during normal business hours in our Waltham, MA office Monday-Friday.
Preferred Qualifications:
- Experience supporting senior executives (CHRO or HR leadership preferred).
- Experience with HR systems.
- Experience coordinating interviews and onboarding processes.
- Familiarity with compliance-driven or regulated workplace environments.