Market Access & Patient Services Analytics Intern
Description
Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA® (tenapanor) and XPHOZAH® (tenapanor). Ardelyx has agreements for the development and commercialization of tenapanor outside of the U.S. Kyowa Kirin commercializes PHOZEVEL® (tenapanor) for hyperphosphatemia in Japan. A New Drug Application for tenapanor for hyperphosphatemia has been approved in China with Fosun Pharma. Knight Therapeutics commercializes IBSRELA in Canada.
Position Summary:
The Market Access & Patient Services Analytics Intern will support core analytics and operations activities for Market Access and Patient Services, with a focus on payer policy documentation, data quality, and reporting enablement. This role will help standardize payer information, improve foundational data accuracy, and enhance reporting documentation to enable better data-driven decision making and operational efficiency across commercial teams.
Key Responsibilities:
- Develop payer policy documentation
- Compile and standardize payer policy and medical exception information into clear documentation and reference materials.
- Create structured resources that internal teams can easily access for payer coverage criteria, restriction language, and process nuances.
- Quality control of foundational data
- Perform quality checks on Market Access and Patient Services foundational data tables.
- Identify inconsistencies, missing fields, or anomalies and help develop QC alert reports and validation processes to proactively flag issues.
- Support FRM operational processes
- Assist with field reimbursement manager (FRM) operational needs including roster management, territory alignment updates, and target list tracking.
- Ensure data accuracy and timely updates to support FRM field activities and reporting.
- Enhance reporting documentation
- Help build a Tableau report catalog that documents available dashboards, published datasets, primary users, and key use cases.
- Create training and reference materials to improve report adoption, understanding, and self-service use across internal teams.
Desired Outcomes:
- Improved data accuracy and governance through standardized QC processes and alerting.
- Increased operational efficiency for Market Access and Patient Services via clean data and well-documented processes.
- Clear documentation and reporting resources that make payer policy, FRM operations, and analytics assets easy to navigate.
- Better data-driven decision making enabled by organized reporting, training materials, and a structured Tableau report catalog.
- Scalable processes that can support future growth of the analytics and operations infrastructure.
Qualifications:
- Currently pursuing a degree in Data Analytics, Information Systems, Business Analytics, Public Health, or a related field.
- Strong attention to detail and comfort working with structured data and documentation.
- Proficiency with Excel or similar tools; familiarity with Tableau or other BI platforms is a plus.
- Strong organizational and communication skills, with the ability to translate technical detail into clear instructions and reference materials.
- Interest in market access, patient services, or commercial operations in the life sciences or healthcare industry.
Preferred Skills:
- Experience with basic data quality checks, data validation, or reporting processes.
- Exposure to payer policy, reimbursement, or healthcare data is helpful but not required.
- Familiarity with SQL or other data querying tools is a plus.
What You Will Gain:
- Hands-on experience in commercial analytics, market access, and patient services operations.
- Practical exposure to building data quality processes and documentation that support real-world decision making.
- Experience working with reporting tools and catalogs to drive adoption and self-service analytics.
- A portfolio of tangible deliverables—payer policy documentation, QC processes, and reporting resources—demonstrating your impact on data and operations.
Work Environment:
- Location ideally in or close to Waltham, MA.
The hourly rate for this Internship position is $25 per hour. Ardelyx utilizes industry data to ensure that our compensation is competitive and aligned with our industry peers.
Ardelyx is an equal opportunity employer.