Strategic Account Manager, SP Services
Description
Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA® (tenapanor) and XPHOZAH® (tenapanor). Ardelyx has agreements for the development and commercialization of tenapanor outside of the U.S. Kyowa Kirin commercializes PHOZEVEL® (tenapanor) for hyperphosphatemia in Japan. A New Drug Application for tenapanor for hyperphosphatemia has been submitted in China with Fosun Pharma. Knight Therapeutics commercializes IBSRELA in Canada.
We are seeking a dynamic and experienced individual to join our team. This role is crucial in bridging the gap between our specialty pharmacy services and our healthcare partners, ensuring optimal patient care and strategic alignment with business objectives. The ideal candidate will be adept at developing and maintaining relationships with key stakeholders, driving strategic initiatives, and enhancing the overall effectiveness of our specialty pharmacy operations.
Key Responsibilities
1. Relationship Management:
- Act as the primary point of contact for specialty pharmacy services,
- addressing inquiries, resolving issues, and facilitating communication between all parties.
- Release Rx’s to TPS
- Email triage to pharmacies
- Confirmation of status (i.e. Pending, Shipped; etc)
- Patient escalations (brought direct to AA for resolve)
- Courier Health Dashboard for transfer management
- Documentation of patient status in CS (CloudScript) on unique patients
2. Strategic Planning and Execution:
- Collaborate with internal teams to develop and implement strategic plans for specialty pharmacy services.
- Identify and pursue opportunities to expand the reach and impact of our specialty pharmacy programs.
- Error tracking log
- Process Improvement log
- Configuration (i.e. payor) updates
- Updates where needed (i.e. Payor, location changes, website updates, eBV tool; etc)
3. Data Analysis and Reporting:
- Analyze data to assess the effectiveness of specialty pharmacy initiatives and identify areas for improvement at a unique pharmacy level.
- Prepare and present reports on program performance, outcomes, and strategic insights to internal leadership.
- Timeliness & Cleanliness of transfers via Courier
- Status Confirmations
- Patient Escalations
- Process Improvement
4. Program Development:
- Work with cross-functional teams to support the ongoing success of specialty pharmacy programs and services.
- Monitor program implementation and provide feedback for continuous improvement at a unique pharmacy level.
- Collaboration with internal AA staff (i.e. PAM, Case Manager)
- Collaboration with ZAM
- Collaboration with external vendors; i.e. TPS
5. Compliance and Quality Assurance: Ensure all specialty pharmacy services comply with relevant contractual obligations.
- Attend all relevant Ardelyx trainings
- Attend and actively participate in internal trainings for program knowledge
Qualifications:
- Bachelor’s degree in Pharmacy, Healthcare Administration, Business Administration, or a related field.
- Minimum of 8-10 years of experience in a specialty pharmacy, or healthcare management field.
- Strong knowledge of specialty pharmacy operations, market trends, and regulatory requirements.
- Excellent interpersonal and communication skills with a proven ability to build and maintain relationships with diverse stakeholders.
- Demonstrated strategic thinking, problem-solving skills, and the ability to analyze complex data and make informed decisions.
- Proficiency in relevant software applications and tools for data analysis and reporting is preferred.
The anticipated annualized base pay range for this full-time position is $157,113-192,027. Ardelyx utilizes industry data to ensure that our compensation is competitive and aligned with our industry peers. Actual base pay will be determined based on a variety of factors, including years of relevant experience, training, qualifications, and internal equity. The compensation package may also include an annual bonus target and equity awards, subject to eligibility and other requirements.
Ardelyx also offers a robust benefits package to employees, including a 401(k) plan with generous employer match, 12 weeks of paid parental leave, up to 12 weeks living organ and bone marrow leave, equity incentive plans, health plans (medical, prescription drug, dental, and vision), life insurance and disability, flexible time off, annual Winter Holiday shut down, and at least 11 paid holidays.
Ardelyx is an equal opportunity employer.