Ardelyx Careers

Description

This position will report to the Sr. Director, Specialty & Corporate Accounts. 

Description

• Participate in the strategy and network development of specialty pharmacies for both XPHOZAH and IBSRELA brands
• Build strong relationships with specialty pharmacies and serve as the voice of the network.
• Manage day-to-day operations and work closely with SP Liaisons, Ardelyx partners and internal stakeholders to investigate, assess and resolve issues as they arise.  Escalate as necessary.
• Establish SP network scorecards and KPIs
• Monitor trends in KPIs and lead the business review and analysis of performance for specialty pharmacies
• Assist Director of Trade Relations with the RFP, onboarding, and contracting process for specialty pharmacies
• Lead the development of training materials and on-going quality oversight.
• Periodically assist in the review, maintenance, and compliance with all standard operating procedures (SOP) and business rules related to the specialty pharmacy network.
• Develop and execute strategies to support the collaboration and process flow optimization with the ArdelyxAssist patient support program.
• Work with the Director of Healthcare Operations and System Solutions along with Commercial Analytics to ensure accurate and timely data reporting.
• Provide subject matter expertise on all specialty pharmacy related topics by serving as a resource to all stakeholders (i.e. field sales team, prescribers, patients, marketing, etc.). Escalate any concerns to the appropriate parties where applicable.
• Work with pertinent internal and external stakeholders to develop, implement, and maintain outreach programs to assist with adherence and improve patient engagement.
• Support the annual brand planning process with data driven reimbursement insights by demonstrating accountability and leadership to effectively and efficiently manage external partners and vendors performance.

Key Responsibilities

• Strong functional knowledge of health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid) with a solid understanding of insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and bridge programs.
• Extensive knowledge of HCP office processes regarding patient flow, prescription flow and clinic office operations. Direct experience with nephrology or gastroenterology products or providers preferred.
• Understanding of the legal and regulatory environment impacting specialty pharmacy along with demonstrated integrity on the job.
• In-depth knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (HIPAA regulations).
• Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross functionally.
• Strong project management skills and abilities; comfortable managing multiple projects and delivering strong results.
• Strong interpersonal skills including ability to communicate effectively with people individually and groups; ability to communicate with technical and non-technical colleagues; experience establishing and maintaining effective relationships across departments.
• Demonstrated ability to translate strategy into action in order to resolve issues and mitigate risks.
• Demonstrated being able to work well under pressure and handle multiple projects at one time.
• Self-motivated, high degree of initiative, high achievement, and superb attention to detail.
• Strong verbal communications skills and demonstrated ability to write clearly and persuasively.
• Strong analytical skills with the proven ability to effectively analyze data to determine trends and inform strategy.
• High interest in working in the “roll up the sleeves” environment of a small biotechnology company, without the resources of larger companies.
• Must be authorized to work in the U.S. for any employer without the need for sponsorship.

Qualifications

The successful candidate will have the following leadership and personal competencies:

•  A minimum of a B.A/B.S. required; Advanced degree within business or healthcare strongly preferred (PharmD, ARNP, PA, RN or MBA)
• 5+ years of experience working within Market Access, Specialty Pharmacy, or Patient Support Services (healthcare operations and/or reimbursement services). Other backgrounds with related experience in reimbursement support, market access, or healthcare will be considered. Pharmaceutical industry experience strongly preferred.

Location

• Remote-based position with regular travel to conference meetings.