Associate Director, Market Access Training
Description
Ardelyx is a commercial-stage biopharmaceutical company focused on redefining treatment approaches for patients with significant unmet medical needs. By combining scientific innovation with a collaborative, purpose-driven culture, we strive to create meaningful impact for patients.
Team Ardelyx is united by a shared mission and guided by our core values: Passionate, Fearless, Dedicated, and Inclusive.
We foster an inclusive environment where employees are respected, supported, and empowered to make an impact — both within our company and in the lives of patients we serve.
Team Ardelyx is united by a shared mission and guided by our core values: Passionate, Fearless, Dedicated, and Inclusive.
We foster an inclusive environment where employees are respected, supported, and empowered to make an impact — both within our company and in the lives of patients we serve.
Position Summary:
The Associate Director, Market Access Training leads the development and delivery of training programs for new hire onboarding and ongoing capability building across market access and patient services strategies and tactics. With a primary focus on Field Reimbursement teams, this role also supports training for other access-related functions. As a subject matter expert (SME) in reimbursement and patient access, the Associate Director equips field teams to effectively navigate payer requirements and improve patient access to therapy. The role partners cross-functionally with internal and external stakeholders to develop high-quality learning solutions, implement a structured training curriculum, and drive continuous learning through innovative programs and expert-led sessions.
Responsibilities:
- Design, develop, and deliver comprehensive onboarding programs for new hires, with primary responsibility for the Field Reimbursement team while serving as a technical training expert on access-related concepts for other functions, including field sales
- Create and maintain an ongoing training curriculum to enhance team expertise, capabilities and performance, including monitoring market access trends and update training modules as required
- Serve as the facilitator for live, virtual, and on-demand training sessions using adult learning principles, including elevating expertise of Field Reimbursement teams through advanced training
- Deliver targeted training on payer policies, coverage requirements, prior authorization, and denial management as well as patient services-related topics
- Conduct regular field and virtual visits with Field Reimbursement Managers (FRMs) and Zone Access Managers (ZAMs) to observe real-world interactions with healthcare provider offices
- Gather actionable insights to inform continuous improvement of training programs, ensuring content remains relevant, practical, and aligned with evolving field needs
- Partner with field leadership to translate observations into targeted training enhancements, and capability-building initiatives
- Partner with external vendors and internal stakeholders to design and develop training materials, including eLearning, job aids, and workshops
- Establish and lead quarterly educational opportunities, engaging internal and external experts to present on key topics, including reimbursement trends, policy changes, and best practices
- Continuously assess training effectiveness and implement improvements, including introducing innovative learning approaches (e.g., microlearning, case studies, simulations)
- Maintain deep expertise in Medicare, Medicaid, and commercial payer policies, coding system (CPT, ICD-10, HCPCS), PA documentation and submission requirements, and patient support programs including related compliance rules
- Translate complex reimbursement information into practical, actionable training for field teams
Qualifications:
- BA or BS degree, advanced degree preferred, with 8 – 10 years of experience in business, preferably within the pharmaceutical or biotech industry, or equivalent experience
- Demonstrated experience designing, developing, and facilitating training programs
- Direct experience as a Field Reimbursement Manager (FRM) or Access Reimbursement Manager (ARM), with knowledge of payer policies, patient access, and field reimbursement
- Experience with specialty products, including hub services, pharmacy benefit models, or specialty pharmacies
- Strong written and verbal communication skills, with the ability to explain complex access topics clearly
- Ability to influence without direct authority and collaborate with senior leaders and cross-functional stakeholders to align training priorities
- Proven project management, organizational, and operational skills, including the ability to manage competing priorities, budgets, and expenditures
- Ability to travel nationally approximately 40–50% of the time, based on business needs
Ardelyx also offers a robust benefits package to employees, including a 401(k) plan with generous employer match, 12 weeks of paid parental leave, up to 12 weeks of living organ and bone marrow leave, equity incentive plans, health plans (medical, prescription drug, dental, and vision), life insurance and disability, flexible time off, annual Winter Holiday shut down, and at least 11 paid holidays.
Ardelyx is an equal opportunity employer.
We do not accept unsolicited resumes from search firms, or recruiters or similar vendors. Any such unsolicited resume submitted to any employee or through Company's career site without a valid, signed search agreement signed by Company's authorized representative will be deemed the property of the company, and no fees will be paid in the event of a hire. Company will have the right to hire any such candidate at its discretion without any financial obligation or fee owed to the vendor. Any verbal or written communication with a Company employee outside of this process will not be considered a binding agreement.