Customer Service Representative

Customer Service Atlanta, Georgia


ARC Document Solutions is the largest commercial digital printer and graphics design company in the country.  We are looking for a Full-time Customer Service Representative to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.


We are seeking candidates for our vacant Customer Service Representative role in Atlanta, GA.
The Customer Service Rep works directly with the Print Sales and Operations teams by coordinating and processing orders for material or merchandise received by mail, e-mail, fax, telephone, or personally from customer or company employee, according to customers’ requirements by performing the following duties:


  • Responsible for calling customers post sale to ensure job satisfaction and promoting ARC’s additional services.
  • Call customers to request Google Reviews
  • Welcome newly signed customers to ARC by sending Welcome Packet
  • Welcome customers at front counter and assist with walk in orders
  • Deliver customer packages with company vehicle and talk to recipients about ARC services
  • Assist management in other administrative duties
  • Must be able to lift 50lbs
  • Process in-person, phone, electronic, and hard copy work orders
  • Provide information to customers regarding products, processes (software/hardware), and production turnaround times
  • Attempt to sell add-on or new services/merchandise to existing and previous customers
  • Inform customer of unit prices, shipping date, anticipated delays, and any other information the customer needs
  • Enter jobs into computer system/first screen billing
  • Complete order forms
  • Examine original hard copy documents for completeness and defects
  • E-mail or call customer with questions regarding orders, when appropriate
  • Note problems with orders for Production Manager
  • Consult with Estimator regarding costs and communicates information to the customer. Follow estimating procedures for review/approval in various situations
  • Route supplies and materials such as artwork, copy, digital files, or prints, to work areas to put job order into production
  • Examine digital files for completeness and defects
  • Resolve problems with digital orders or obtains assistance from a technical expert
  • Update customers throughout production to keep them informed of the status of the job
  • Refer questions regarding jobs in progress to the appropriate production manager
  • Monitor progress of job orders throughout production, confer with employees at all levels of the company
  • Follow-up on orders to ensure delivery by specified dates and times
  • Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
  • Participate in ongoing ARC and other training to update technical skills and knowledge
  • Perform other tasks, duties, or functions as directed


Experience and Qualifications:

  • High School Degree or equivalent education
  • 2 - 5 years of experience in an administrative/billing role
  • 1 – 2 years of printing/reprographics experience
  • Ability to balance multiple priorities in a fast-paced environment and align operations and sales processes to achieve business results
  • Self-motivated with the ability to work independently, resourcefully with minimal oversight
  • Valid Driver’s License
  • Demonstrated experience in developing strong working relationships with internal and external customers



This is what we have to offer:

  • Excellent Company support and resources
  • Excellent Company Reputation because we consistently receive 5-star customer reviews
    Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching
  • A management team that supports you and want to see you be successful
    Culture of caring for our employees

To all recruitment agencies:
ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees.  ARC is not responsible for any fees related to unsolicited resumes.