Customer Service Representative
Description
ARC | Riot is searching for a Customer Service Representative to join our team. The successful candidate is someone who enjoys working in an exciting, fast-paced print environment in support of our Mission Statement: We do the job RIGHT the FIRST time, with QUALITY and we meet or BEAT the deadline. Visit e-arc.com/careers to see why our employees enjoy working at ARC | Riot!
About ARC Document Solutions
ARC Document Solutions (www.e-arc.com) is a global leader in digital printing and technology services, dedicated to helping businesses promote their brand and streamline access to critical information. With a network of over 140 service centers across the USA, Canada, UK, UAE, India, and China, we serve more than 60,000 customers, including some of the world's most renowned brands.
Our team of approximately 1,400 employees is committed to delivering top-class customer service across diverse industries such as retail, sports, entertainment, fitness, construction, education, healthcare, and technology . Our in-house software development group, comprising 150 engineers based in India, drives innovation and ensures we stay ahead in providing cutting-edge solutions. Through the integration of over 170 top digital printing companies in the USA, we've built a robust and resilient organization that values excellence and responsiveness.
Riot Creative Imaging (www.riotcolor.com) , our specialized visual color graphics division, excels in transforming spaces through immersive environmental graphics and sustainable printing solutions . As a certified minority-owned company operating since 1990, ARC is proud of its heritage and unwavering commitment to quality and innovation.
Exciting things you get to do:
- As the first point of contact, the CSR represents the face of the company, greeting walk-in clients with a cheerful, professional, and helpful attitude to create a welcoming and positive experience.
- Guide and advise customers as to which products and/or services will best meet the customers' needs.
- Make Suggestions regarding Media, Substrate, Installation, and other services.
- Determine projects' scope, budget, and timeline, to provide estimates for large and small format color graphic projects.
- Communication and follow-up is a must! The CSR/PC follows up on estimates & makes revisions as necessary to win clients’ work.
- Process’ Phone, Email, Electronic, and Handwritten Work Orders.
- The CSR/PC manages customer communications, they Answer Phones, Make Calls, and Email Clients Communicating Order Status, Invoice Amount, Shipping/Delivery Date, Delays, Production Concerns, etc.
- Receive and Check Print Files for Size, Color, Resolution, etc.
- Coordinate Project Deadlines with Production to fulfill Client Expectations.
- Invoice Print Projects using Proprietary Software
- QC Completed Projects based on our High-Quality Standard.
- Package Orders for Will-Call, Delivery, or Shipping.
- Organize, Arrange, and Decorate your Workspace to Enhance Client Journey.
- Work Overtime when Necessary to Meet Client Expectations.
- All team members must be willing to cross train and assist in other departments.
- Multi-tasking is a must. The successful candidate is someone who can simultaneously juggle multiple projects.
Skills that you bring to the job:
- Experience working in a professional or administrative role.
- The ability to communicate effectively with clients and co-workers.
- Ability to effectively promote the products and services of the company.
- Working knowledge of Windows Platform and Internet Browsers.
- Working knowledge of Adobe Creative Cloud.
- Working knowledge of MS Office software
- Tech savvy – able to navigate new (and old) software with limited training.
- Mathematical skills include Measurements and Scale.
- Knowledge of materials and equipment utilized in color printing, bindery, & sign making.
- Time management skills in a fast-paced on demand environment.
- Thrive in a fast-paced environment by staying calm, focused, and organized as you tackle competing priorities with confidence, efficiency, and precision.
Required Experience:
- High School Diploma or Equivalent
- 1+ years Training or Experience in Project Coordination
- 2+ years Customer Service Experience in Signage, and/or Large Format Color
Pay range: $20.76 to $26.00 per hour, depending on knowledge & experience.
ARC | Riot offers comprehensive health benefits: Medical, Dental, Vision, 401(k) with a match, Company-Paid Life Insurance, and an array of voluntary benefits which include STD, LTD, Voluntary Life, PTO, PEDs, employee Recognition Programs, Spot Awards, and more!
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.
We are an Equal Employment Opportunity (“EEO”) Employer.
It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination
To all recruitment agencies:
ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.
ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.