ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

Who we’re looking for:

ARC is looking for a Full-time FM Onsite Operator to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers. We are seeking someone to support and who understands FM/MPS specific solutions including providing the best quality service through exemplary onsite customer service and task execution.

In this role you will:

• Collect, sort and distribute mail received via the United States Postal Service, FedEx, UPS and/or other carriers
• Coordinate delivery or courier services to arrange delivery of letters and packages
• Maintain and oversee onsite inventory and stock
• Retrieve and execute work orders according to customer needs
• Perform minor repairs, installations and routine equipment maintenance
• Create and maintain administrative reports for the customer and ARC’s FM/MPS leadership team
• Draft and distribute correspondence including resource availability and onsite events
• Sustain effective and accurate communication within the client’s site, and FM management for top customer service.
• Troubleshoot and resolve problems with customer orders and/or equipment when appropriate, obtains assistance from technical expert when appropriate
• With conscious and consistent effort, quickly and accurately complete each task and/or job to uphold the customer’s expectation of quality onsite service
• Participate in on-going ARC and other training to update technical and soft skills and knowledge
• Work additional and/or non-traditional hours per the client’s needs
• Perform other duties as assigned

Requirements:

• High School diploma
• 1-3 years of related onsite administrative customer service
• Professional, business level written and oral communication skills including interpersonal skills that yield positive results
• Proficient problem solving and conflict resolution skills that yield positive results
• Proficient experience with Adobe and Microsoft Office tools including Word, Excel, Outlook and PowerPoint

What We offer:

• Excellent Company support and resources.
• Excellent Company Reputation because we consistently receive 5-star customer reviews.
• Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching.
• A management team that supports you and wants to see you be successful.
• Culture of caring for our employees.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.