Inside Sales Representative

Sales Burnaby, BC


Inside Sales Representative Burnaby BC  

Job Type:  Full-time, Salary position with benefits

Location:  Burnaby, BC

Reports To: VP Sales Western Canada  

Pay Range: $40k to $45k per year depending on experience, plus commissions  
and bonuses (year 1 On-target earnings: $70k+), Health and RRSP Benefits and paid vacation.  


ARC Document Solutions is committed to delivering high quality printed images, document  
services, and communication graphics to our customers world-wide. We provide first-class  
service to more than 90,000 customers, including some of the biggest brands in the world.  
We are looking for an experienced Inside Sales Representative to join our team. This position  
involves taking incoming calls, making outbound telephone calls, booking sales appointments  
for field sales if needed and processing incoming sales inquiries through our proprietary  
online portal. The Inside Sales Representative will be responsible for handling customer  
inquiries promptly and effectively in a fast-paced, team-oriented environment.  

Inside Sales Representative responsibilities and duties  
  • Make outbound phone calls to current and prospective customers to introduce ARC and identify business opportunities to deliver print or graphics solutions  
  • Answer phone inquiries for customers and understand product / services needs, translating them into orders of scanning, print or graphics design services  
  • Upsell new services to existing clients by recommending appropriate services / products to complement and service customer needs  
  • Process online inquiries and update the CRM system to reflect the accurate status for each client  
  • Process estimates and enter orders in the production queue.  
  • Respond swiftly and courteously to customer complaints or inquiries  
  • Capture customer information, including addresses and phone numbers, for future follow-up and capture into CRM tool  
  • Adjust your sales presentation based on success/fail averages  
  • Build a relationship with customers through friendly, engaging communication  
Inside Sales Representative qualifications and skills  
  • Commercial Print experience is a big asset  
  • High school diploma or equivalent required  
  • 2+ years of sales experience required, or experience in Print with a desire to work in Sales  
  • Excellent verbal communication skills and telephone manner  
  • Familiarity with Microsoft Office applications  
  • Knowledge of Salesforce CRM a plus  
  • Proven track record of successful sales experience preferred