Customer Service Representative

Customer Service Burnaby, BC


Customer Service Representative

Job Description

Job Type:  Full-time, Hourly
Shift:  Monday to Friday, 8:30am to 5pm
Reports To:  Burnaby Production Manager
Pay Range:  $18 to $24, depending on experience. Paid vacation and health benefits.


ARC Document Solutions, a global leader in digital print and document management, is searching for
a full-time Customer Service Rep (CSR) with experience in either the printing industry or in other
types of custom manufacturing business. This role is based in our Burnaby BC location.

Are you inquisitive, resourceful, highly detailed and friendly? We want to hear from you.

If you wish to be part of a fast-paced, progressive organization then this is an exciting and
challenging opportunity for you. A friendly attitude and passion for success is as important as
experience. This position offers a tremendous opportunity to have an impact and make your mark
within the company.

Essential Duties and Responsibilities Include:

• create work orders in our computer system & follow orders through production
• gather order details from the customer and ensure orders are on schedule
• generate estimates - gathering details and calculating pricing using our computer system
• field incoming queries from customers and maintain excellent communication
• help Production Management to coordinate scheduling and installation of customer projects
• Independently organize and prioritize tasks to meet established deadlines.
• Perform other tasks, duties, or functions as directed.

Successful candidate will possess the following skills:

• Excellent oral and written communication skills.
• Disciplined organization and planning skills with strong attention to detail
• Knowledge of Adobe Creative Suite is preferred.
• Two (2) to five (5) years of experience in print or custom manufacturing environment or similar

Our office is conveniently located just a short walk from Royal Oak skytrain station in Burnaby BC.
Employees also enjoy free parking in this location.

Interested applicants should forward a Cover Letter and Resume.

**Local applicants only please

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.