Copier & Printer Service Technician

Onsite Service Seattle, Washington


Description

SUMMARY  

We are looking for a Service Technician of copiers, printers, and plotters who supports and understands Managed Print Services at clients' print production facilities.  The successful candidate will bring to the table, the ability to identify, recommend, and implement effective technical repair and maintenance solutions for ARC customers. The right person will execute field technical repair and maintenance on small and large format machines to ensure efficient services and solutions at our customers' sites.  The Repair Technician may also handle other administrative and technical support tasks.  Visit our website at www.e-arc.com.

Job Requirements

  • Assemble and install large and small format machines 
  • Accurately diagnose, repair, and maintain small and large format hardware as well as software, ensuring optimum operating conditions based on the manufacturer's published electrical and mechanical specifications 
  • Record service calls including materials and resolutions in the Fleet Manager system  
  • Assist and participate in new Facilities Management/MPS customer installs and removals to ensure accuracy and efficiency 
  • Participate in customer site visits and meetings with the customer to complete accurate site surveys  
  • Report inventory levels to ensure unnecessary interruptions in services are avoided  
  • Prepare and maintain operational reports to ensure accuracy and efficiency  
  • Travel to customer locations to install, maintain and/or remove large and small format equipment  
  • Maintain customer hardware and software by responding to emergency service requests including diagnosing problems, completing repairs, and/or recommending solutions  
  • Maintain established departmental processes; recommend procedural or policy changes to improve operations, such as supply changes or the disposal of machines  
  • Continuously update job knowledge by completing required training and re-certification; participate in educational opportunities 
  • Build and foster sound relationships with internal and external customers and vendors  
  • Provide customers with clear proactive information on service issues
  • This position is required to drive and must complete a background check which includes a drug screening and DMV record pull.  

The successful candidate will have the following:

  • High School diploma, but an Associate’s degree is preferred  
  • Must have hardware experience with plotters or copiers, preferably: HP, Canon, Oce, Xerox, Konica Minolta, or Ricoh.
  • 3-5 years of related field and technical managed print services/facilities experience, including experience installing, maintaining, removing, and placement of large and small format machines in customer locations  
  • Professional, business-level written and oral communication skills including interpersonal skills that yield positive results 
  • Proficient problem solving and conflict resolution skills that yield positive results  
  • Proficient experience with Adobe and Microsoft Office tools including Word, Excel, Outlook, and PowerPoint  
  • Ability to lift, push and/or pull up to 100 pounds
  • Valid driver’s license and safe driving record
  • Ability to travel to customer locations in the assigned geographic area

This is what we have to offer:

  • Excellent Company support and resources
  • Excellent Company Reputation because we consistently receive 5-star customer reviews
  • Competitive compensation
  • Comprehensive Employee benefits that include full medical, dental, vision, and life insurance as well as a 401(k) Plan with a company matching
  • Employee Stock Purchase Plan giving you 15% money by allowing you to buy ARC stock on the NYSE at 15% BELOW street value
  • A management team that supports you and want to help you succeed.
  • Culture of caring for our employees

We have Great Cultural Fit: 

We are one team, one company and the right candidate can succeed in a team environment.

 

To all recruitment agencies: 
ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.



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