Customer Service/Copier Production Staff

Customer Service Seattle, Washington


Description

ARC Document Solutions is searching for a Customer Service/Copier Production team member to join our Seattle staff.  The successful candidate is someone who enjoys working in a Print environment.  Visit our careers page to view Life At ARC and to see why employees enjoy working at ARC!  https://www.e-arc.com/careers/

The Customer Service/Copier Production role will perform the following tasks:  Processing orders, maintaining communications with customers and operating large and small format black & white and color printing equipment in support of ARC’s mission statement: To deliver our customers' time-critical information whenever they want it, wherever they want it, in whatever form they want it. 

Other tasks are as follows:
Printing documents from letter size, to large format construction documents that have been provided as either hardcopy or digital files.
Converting customer supplied digital files to print ready format.
Assembling and binding sets of printed documents.
Scanning documents to digital files.
Maintaining the accuracy and quality of the documents.
Verifying the accuracy of invoices and documents before returning them to the customer.
Completing all necessary paperwork to meet department procedures.
Converting customers' written request into an invoice.
Providing quality customer service via phone, e-mail, or walk-in.
Maintaining a clean workspace.
Maintaining a courteous “can-do” attitude with internal and external customers.

Other duties may be assigned as needed.

Requirements:
High School Diploma or equivalent.
Customer Service experience.
Exhibit a strong sense of urgency and responsiveness to customers.

A basic working knowledge of Windows: Word, Excel, Outlook.
A willingness to learn MFG.
Must be detailed oriented and organized.
Ability to work in a team driven environment.
Ability to work in a fast pace, multi-tasking environment.
Ability to follow-through and react quickly to situations.
Prior reprographics or printing experience is not required, but a plus!

ARC Document Solutions offers all comprehensive benefits:  Medical, dental, vision, 401(k) with a match, company paid life insurance, ESPP, and an array of voluntary benefits which include STD, LTD, Voluntary Life, and more.


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