Customer Service Rep - Digital Services Production

Customer Service Sacramento, California


Digital Production/Customer Service Representative
ARC Document Solutions is currently seeking a Customer Service Representative - Digital Production
for our Sacramento Printing, Scanning & Copy service center.  We provide first-class service to some of the biggest brands in the world, which includes professional services in design and construction, education, -healthcare, marketing, manufacturing, business, technology, sports, and hospitality. Visit our careers page to see why employees enjoy working here,

The successful candidate is energetic, and communicates effectively, while working well under pressure, to support customers of all levels and backgrounds.  Experience in a digital printing, scanning, and reprographics environment, or a similar company is a plus.  Must be a team player eager to achieve the
company's goals, objectives, and best practices.  The successful candidate must be able to work with minimal supervision.

Tasks performed:

  • Processes in-person, phone, electronic, and hard copy work orders.
  • Provides information to customers regarding products, processes (software/hardware), and production turnaround times.
  • Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by the customer.
  • E-mails or calls customers with questions regarding orders when appropriate.
  • Examines digital files for completeness and defects.
  • Confers with customers throughout production to keep them informed of the status of the job.
  • Refers questions regarding jobs in progress to the appropriate Production Manager.
  • Examines original hard copy documents and/or digital files for completeness and defects.
  • Works with the Production Manager to ensure efficient workflow and job completion.
  • Resolves workflow problems constructively with other departments.
  • Assists fellow employees in troubleshooting operational problems.
  • Recommends measures to improve processing methods.
  • Performs other tasks, duties, or functions as directed.

Qualifications and Experience:

Must possess excellent customer service skills.  Computer knowledge with the ability to learn required software technologies and procedures. Ability to follow processes accurately. Ability to multi-task while maintaining quality and accuracy.

Education and Experience:

- 1-2 years experience with printing, scanning, and copying.

- High school diploma or equivalent.
- A working knowledge of Windows, Microsoft Office, Outlook, and Adobe Illustrator.
- A willingness to learn our MFG software used for invoicing.
- Customer Service experience.
- Ability to work in a fast pace, multi-tasking environment.
- Ability to follow through and react quickly to situations.
- Excellent organizational, written, and communication skills.
- Attention to detail of work.
- Able to lift up to 50 lbs., occasionally. 

Salary Range:
$18 - $19 per hour.

ARC offers comprehensive benefits which include Medical, Dental, Vision, Life Insurance benefits, 401(k) with a company match, and an Employee Stock Purchase Plan that allows employees to purchase ARC's stock 15% below market.  We also offer PTO, Personal days and paid holidays.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.


To all recruitment agencies: 
ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.