Print Production Staff

Customer Service Downtown Los Angeles, California

Description

Customer Service Rep & Production Staff

The CSR/Print Production role provides high quality customer service both in person, over the phone and via email for customers of ARC Document Solutions, ARC's customers include the Architectural, Engineering and Construction industry. Visit our careers page to see why employees enjoy working here, www.e-arc.com/careers/

 The successful candidate also processes.

• Positive energy
• Capable of multitasking
• Willing to serve and help clients

• Verifies accuracy of invoices and documents before returning them to the customer.
• Answer incoming calls and handle according to Company policy including but not limited to fielding caller inquiries.
• Maintains a courteous “can-do” attitude with internal and external customers.  
• Responds to customer emails in a timely and professional manner.
• Work to cross-train on necessary functions required to successfully deliver services. 
• Supports the Print production department as needed. 
• Keeps work area organized and cleaned.
• Other task as assigned. 

Requirements for the role:  

• A working knowledge of Windows, Microsoft Office, Outlook and Adobe PDF.
  A willingness to learn MFG software used for invoicing. 
• Ability to work in a team driven environment.  
• Customer Service experience.  
• Ability to work in a fast pace, multi-tasking environment.  
• Ability to follow-through and react quickly to situations.  
• Good organization and written communication skills.  

ARC offers a competitive pay range of $18.50 to $20.50/hr, comprehensive benefits We also offer PTO, Personal days and paid holidays.
Downtown Los Angeles, CA 90015

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.